Senior Associate - Branch Operations

HDFC Life; Mancherial, Warangal; On-site; INR 250,000 - 450,000; Full time

Job summary

HDFC Life in India seeks a operations professional with 1–2 years’ experience in customer service or insurance support to join backend operations. The role handles customer interactions, new business processing, policy servicing, claims, and documentation, contributing to persistency and revival efforts.

The candidate should be graduates or postgraduates with strong communication and MS Office skills, ready to support NB, PS, accounts revival, and lead generation activities.

Qualifications

• Graduate or postgraduate education is required.
• Experience in operations, customer service, or sales support is preferred in insurance or banking.
• Proficiency with MS Office applications is expected.

Responsibilities

• Handle customer relationships and service requests.
• Process new business and policy servicing tasks.
• Assist in claims handling and documentation.
• Support lead generation and retention initiatives.

Skills

Customer Service

Sales & Calling

Good communication skills

MS Office

Education

Graduate/Post Graduate

Tools

MS Excel

PowerPoint

Job description

Role & responsibilities

Role & responsibilities

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 420+ branches in India touching customers in over 980+ cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To ensure customer service and support all backend operation like NB, PS, Accounts Revival, and Lead Generation and to track & increase Persistency and Revival UW.

Duties & Responsibilities:

• Customer Relationship and Services
• New Business Processing
• Policy Servicing
• Claims
• Documentation
• Business Retention Persistency/Revival
• Lead Generations

Academic Qualification:

Graduate/Post Graduate

Knowledge, Skills & Abilities:

1-2 years of experience in operations, customer service, Sales calling & operations. Preferably from Insurance or Banking sector.

Required Skill:

• Customer Service
• Sales & Calling
• Good communication skills
• MS Office (Excel, PowerPoint and etc.)

Regards,

Asvini J

HDFC Life-HR

[e-mail]

8660393690