Associate Program Manager - Admin

R1 RCM; Indore District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

R1 RCM is hiring a Facility Manager responsible for managing facility operations across multiple locations in India. This role includes overseeing engineering systems, housekeeping, and vendor relationships while ensuring compliance and budget management.

The ideal candidate has 8–15+ years in Facility Management and strong leadership skills. Certifications in industry standards like ISO 14001 and LEED are preferred. Join R1 RCM for a dynamic role aimed at enhancing workplace experience and operational efficiency.

Qualifications

• 8–15+ years of experience in Facility Management / IFM.
• Preferred certifications: ISO 14001 / ISO 45001, LEED / IGBC, ESG / Sustainability certifications.

Responsibilities

• Oversee operations and maintenance of critical engineering systems.
• Manage housekeeping, pest control, landscaping, and waste management.
• Coordinate corporate events, audits, and client walkthroughs.
• Lead ESG initiatives aligned with GRI, BRSR, ISO 14001.
• Ensure compliance with statutory and regulatory requirements.
• Manage vendor relationships and lease compliance.
• Prepare and manage facility budgets and procurement processes.
• Lead a team of engineers and staff, ensuring high engagement.

Skills

Strong technical expertise in building systems

Leadership and team management

Vendor and stakeholder management

Financial acumen and cost control

Problem-solving and decision-making

Excellent communication and interpersonal skills

Education

Bachelor’s degree in Engineering, Facilities Management, or related field

Tools

CAFM / CMMS systems

ERP systems (SAP, TYA, etc.)

MS Excel / Power BI for reporting

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Job Description

Position Title: Facility Manager

Department: Corporate Real Estate / Integrated Facility Management (IFM)

Reporting To: Director / Head – Facilities / Corporate Real Estate

Location: PAN India / Site-specific

Role Purpose

The Facility Manager is responsible for end-to-end management of facility operations, ensuring seamless delivery of hard services, soft services, workplace experience, ESG initiatives, and compliance, while maintaining high standards of safety, efficiency, and stakeholder satisfaction. This role acts as a single point of accountability (SPOC) for all facility-related functions and plays a critical role in business continuity, cost optimization, and employee experience enhancement.

Key Responsibilities

• Hard Services Management (Technical Operations)
  • Oversee operations and maintenance of all critical engineering systems, including HVAC, electrical, plumbing, fire & life safety, and building management systems.
  • Ensure preventive and predictive maintenance programs are implemented and tracked.
  • Maintain zero downtime for critical systems through proactive monitoring.
  • Manage AMC contracts, vendor SLAs, and performance reviews.
  • Lead energy optimization and cost reduction initiatives.
• Soft Services Management
  • Manage housekeeping, pest control, landscaping, façade cleaning, and waste management.
  • Ensure high hygiene standards across all areas.
  • Implement SOPs and service benchmarks for consistent delivery.
  • Conduct regular audits and drive continuous improvement.
  • Oversee cafeteria operations and vendor performance.
• Workplace Experience, Events & Client Visits
  • Plan and execute corporate events, leadership visits, and town halls.
  • Manage VIP visits, audits, and client walkthroughs.
  • Coordinate workspace readiness, branding, and hospitality services.
  • Ensure seamless meeting room management and space utilization.
  • Drive initiatives to enhance employee experience and engagement.
• ESG & Sustainability
  • Lead ESG initiatives aligned with GRI, BRSR, ISO 14001.
  • Drive programs on energy efficiency, waste segregation, water conservation.
  • Track and report ESG KPIs and metrics.
  • Support sustainability certifications such as LEED, IGBC, WELL.
• CSR
  • Coordinate CSR initiatives such as community outreach, NGO partnerships, donation drives, employee volunteering.
  • Ensure alignment with company CSR strategy and compliance.
  • Track CSR impact and reporting metrics.
• Compliance, Risk & Governance
  • Ensure adherence to statutory and regulatory requirements.
  • Maintain licenses, permits, audit documentation.
  • Conduct internal audits and support external audits.
  • Drive Business Continuity Planning and emergency preparedness.
• Vendor & Builder Management
  • Manage relationships with landlords, builders, developers, and vendors.
  • Oversee lease compliance and coordinate fit-outs and handovers.
  • Ensure vendor SLAs, KPIs, and contractual obligations are met.
• Work Order & Asset Management
  • Manage CMMS/CAFМ tools for work order tracking, preventive maintenance scheduling, asset lifecycle management.
  • Ensure timely resolution of service requests.
  • Maintain asset registers and documentation.
• Financial & Budget Management
  • Prepare and manage facility budgets, track expenses, and identify cost-saving opportunities.
  • Manage procurement processes and vendor negotiations.
  • Ensure adherence to financial controls and audit requirements.
• People Management & Leadership
  • Lead and manage a team of engineers, supervisors, and soft service staff.
  • Drive performance management, coaching, and development.
  • Ensure high levels of team engagement and productivity.
  • Manage staffing, rostering, and manpower planning.
• Stakeholder Management
  • Serve as key interface between business units, leadership, and vendors.
  • Build relationships to understand requirements.
  • Provide regular MIS reports and dashboards.
  • Handle escalations and ensure stakeholder satisfaction.
• Training & Capability Development
  • Conduct training programs on safety, SOPs, and technical skills.
  • Ensure all staff are trained on compliance and operational standards.
  • Drive awareness on ESG, safety, and workplace policies.
• Safety, Security & Business Continuity
  • Ensure implementation of EHS standards.
  • Conduct mock drills, oversee security systems, and develop BCP plans.

Key Performance Indicators

• SLA adherence and service delivery quality
• System uptime and maintenance compliance
• Cost optimization and budget adherence
• ESG targets and sustainability metrics
• Audit scores and compliance levelsStakeholder satisfaction scores
• Incident response and resolution time

Qualifications & Experience

• Bachelor’s degree in Engineering, Facilities Management, or related field
• 8–15+ years of experience in Facility Management / IFM
• Preferred certifications: ISO 14001 / ISO 45001, LEED / IGBC, ESG / Sustainability certifications

Key Competencies

• Strong technical expertise in building systems
• Leadership and team management
• Vendor and stakeholder management
• Financial acumen and cost control
• Problem-solving and decision-making
• Excellent communication and interpersonal skills

Tools & Systems

• CAFM / CMMS systems
• ERP systems (SAP, TYA, etc.)
• BMS and energy monitoring tools
• MS Excel / Power BI for reporting

Summary

This role requires a highly dynamic and strategic Facility Manager capable of managing large-scale, multi-location operations, driving operational excellence, ESG transformation, and superior workplace experience, while ensuring cost efficiency and compliance.