Senior Associate

EXL Talent Acquisition Team; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

EXL Talent Acquisition Team is seeking a diligent process associate to perform A1 accountabilities for standard and complex transactions with increasing independence. You will provide real-time clarifications to associates and reinforce SOP usage to ensure consistency across processes.

You will identify recurring errors, support training refreshers, assist nesting of new hires, and escalate unresolved issues with detailed information while demonstrating readiness for SME responsibilities through

Responsibilities

• Perform all A1 accountabilities for standard and complex transactions with higher independence.
• Support associates with real-time process clarifications and help reinforce SOP usage.
• Identify recurring processing errors, knowledge gaps or documentation issues and share inputs with SME / AM.
• Assist in maintaining process consistency by applying best practices across similar transaction types.
• Contribute to training refreshers, huddles, sample reviews and knowledge-sharing activities as required.
• Support new hires or cross-trained associates during nesting / ramp-up where assigned.
• Escalate unresolved operational, system or customer-impacting issues with sufficient details.
• Demonstrate readiness for SME responsibilities through strong quality, accuracy and process judgment.

Job description

• Perform all A1 accountabilities for standard and complex transactions with higher independence.
• Support associates with real-time process clarifications and help reinforce SOP usage.
• Identify recurring processing errors, knowledge gaps or documentation issues and share inputs with SME / AM.
• Assist in maintaining process consistency by applying best practices across similar transaction types.
• Contribute to training refreshers, huddles, sample reviews and knowledge-sharing activities as required.
• Support new hires or cross-trained associates during nesting / ramp-up where assigned.
• Escalate unresolved operational, system or customer-impacting issues with sufficient details.
• Demonstrate readiness for SME responsibilities through strong quality, accuracy and process judgment.