Quality Analyst - Senior Executive

EXL Talent Acquisition Team; Dadri; Vor Ort; INR 400.000 - 640.000; Vollzeit

Zusammenfassung

EXL Talent Acquisition Team is seeking a detail-oriented professional to conduct transaction monitoring and provide feedback to associates based on results. The role requires preparing timely reports, analyzing quality performance, and coordinating improvement initiatives with the Operations team.

You will collaborate with Trainers, SMEs, and the Operations group to ensure SLAs are met and that processes remain compliant with guidelines.

Qualifikationen

• Experience in monitoring processes and adhering to guidelines.
• Ability to prepare timely, accurate performance reports.
• Capability to drive process improvements at associate level.

Aufgaben

• Conduct Transaction Monitoring as per guidelines defined in the QSD
• Provide feedback to associates based on monitoring results
• Prepare transaction monitoring reports and ensure timely and accurate reporting
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
• Work closely with Trainer / SME and Operations team to conduct team huddles
• Perform transaction processing as per defined policies and procedures
• Co-ordinate all process improvement initiatives with process Black Belt.

Kenntnisse

Transaction monitoring

Quality feedback

Reporting

Process improvement

Data analysis

Calibration participation

Jobbeschreibung

• Conduct Transaction Monitoring as per guidelines defined in the QSD
• Provide feedback to associates based on monitoring results
• Prepare transaction monitoring reports and ensure timely and accurate reporting
• Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
• Update Prompt with performance data to ensure timely and accurate reporting of SLAs
• Participate in calibration exercises on a regular basis to ensure consistency in measurement.
• Work closely with Trainer / SME and Operations team to conduct team huddles
• Perform transaction processing as per defined policies and procedures
• Co-ordinate all process improvement initiatives with process Black Belt.