Business Associate / Customer Service Associate

Worldwide Business Managementoutsourcing; Gurugram District; On-site; INR 446,000 - 670,000; Full time

Job summary

Worldwide Business Managementoutsourcing is seeking an operations professional to manage day-to-day business operations and ensure seamless process execution across teams. You will coordinate with internal teams and stakeholders to resolve issues, analyze business data, generate reports, and provide actionable insights for decision-making.

Additionally, you will handle client interactions, monitor process performance, ensure compliance with SLAs, support projects, and prepare regular status

Responsibilities

• Manage day-to-day business operations and ensure seamless process execution.
• Coordinate with internal teams and stakeholders to resolve operational issues and improve efficiency.
• Analyze business data, generate reports, and provide actionable insights to support decision-making.
• Handle client and customer interactions professionally through various communication channels.
• Monitor process performance and identify opportunities for improvement.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
• Support project execution, process documentation, and business initiatives as required.
• Maintain accurate records and prepare regular status updates for management.

Job description

Role & responsibilities

Manage day-to-day business operations and ensure seamless process execution.

• Coordinate with internal teams and stakeholders to resolve operational issues and improve efficiency.
• Analyze business data, generate reports, and provide actionable insights to support decision-making.
• Handle client and customer interactions professionally through various communication channels.
• Monitor process performance and identify opportunities for improvement.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
• Support project execution, process documentation, and business initiatives as required.
• Maintain accurate records and prepare regular status updates for management.