Customer Service Associate

Worldwide Business Managementoutsourcing; Gurugram District; On-site; INR 350,000 - 700,000; Full time

Job summary

Worldwide Business Managementoutsourcing is seeking a capable operations professional to manage day-to-day business activities in Gurugram. The role involves coordinating with internal teams, resolving issues, and driving process efficiency while maintaining professional client communications and accurate status reporting.

The ideal candidate will analyze data, generate insightful reports, ensure compliance with SLAs, and support process documentation and business initiatives as required.

Responsibilities

• Manage day-to-day business operations and ensure seamless process execution.
• Coordinate with internal teams and stakeholders to resolve operational issues and improve efficiency.
• Analyze business data, generate reports, and provide actionable insights to support decision-making.
• Handle client and customer interactions professionally through various communication channels.
• Monitor process performance and identify opportunities for improvement.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
• Support project execution, process documentation, and business initiatives as required.
• Maintain accurate records and prepare regular status updates for management.

Job description

Role & responsibilities

• Manage day-to-day business operations and ensure seamless process execution.
• Coordinate with internal teams and stakeholders to resolve operational issues and improve efficiency.
• Analyze business data, generate reports, and provide actionable insights to support decision-making.
• Handle client and customer interactions professionally through various communication channels.
• Monitor process performance and identify opportunities for improvement.
• Ensure compliance with company policies, quality standards, and service-level agreements (SLAs).
• Support project execution, process documentation, and business initiatives as required.
• Maintain accurate records and prepare regular status updates for management.