senior associate

EXL; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

EXL is seeking a detail-oriented Order Management Specialist in Bengaluru to verify pricing and contracts, process high volumes of hardware and software orders, and collaborate with warehouse and provisioning teams for timely deliveries.

The role requires 3–5 years of related experience, familiarity with Salesforce and SAP/Oracle, and strong Excel skills. Attention to detail and effective communication are essential for success in this fast-paced environment.

Qualifications

• 3-5 years of order management, sales operations, or data entry experience in hardware/software.
• Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel

Responsibilities

• Review purchase orders against quotes and contracts for pricing, product availability, and terms.
• Enter and validate high volumes of complex Hardware and Software orders.
• Collaborate with warehouse and provisioning teams for shipments and licenses.
• Identify and resolve pricing discrepancies or order issues to prevent delays.
• Communicate order statuses and delivery timelines to internal teams.
• Maintain clean CRM/ERP records and review backlog and invoicing reports.

Skills

Attention to detail

Data entry accuracy

Customer service skills

Experience with ERP systems (SAP/NetSU

Experience with CRM (SFDC)

Microsoft Excel

Communication and coordination

Education

Master Degree

Tools

Salesforce

SAP

Oracle

NetSuite

Microsoft Excel

Job description

Job Description:

Key Responsibilities

• Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
• Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
• Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
• Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
• Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
• Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.

Qualifications & Skills

• 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
• Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel

Common Skills Needed

• Attention to detail
• Data entry accuracy
• Customer service skills
• Experience with ERP systems (like SAP, NetSuite, or Oracle)
• Experience with CRM (SFDC preferred)
• Microsoft Excel
• Communication and coordination skills

Responsibilities

Key Responsibilities

• Contract & Pricing Verification: Review purchase orders against quotes and contracts, verifying pricing, product availability, and license/maintenance terms to ensure adherence to commercial and operational policies.
• Order Processing: Accurately enter and validate high volumes of complex Hardware and Software orders. Validate pricing, product availability and contract terms before order submission.
• Cross-Functional Collaboration: Partner with the warehouse for hardware shipments and the provisioning team for software license deliveries
• Dispute Resolution: Proactively identify and resolve pricing discrepancies, billing errors, or missing order configurations to prevent fulfillment delays.
• Customer Support: Communicate order statuses, delivery timelines, and back-order updates to internal sales teams and Shipping Department.
• Reporting & Data Integrity: Maintain clean records in the CRM/ERP databases and review reports on order backlogs, fulfillment and Invoicing.

Qualifications & Skills

• 3-5 years of order management, sales operations, or data entry experience, specifically within hardware/software industry.
• Knowledge of CRM (Salesforce) and ERP (SAP, Oracle, or similar platforms), plus Microsoft Office Suite Excel

Common Skills Needed

• Attention to detail
• Data entry accuracy
• Customer service skills
• Experience with ERP systems (like SAP, NetSuite, or Oracle)
• Experience with CRM (SFDC preferred)
• Microsoft Excel
• Communication and coordination skills

Qualifications

Master Degree

Requirements: