Senior Associate

Amazon; India; On-site; INR 400,000 - 660,000; Full time

Job summary

Amazon India is seeking an analyst to manage catalog and vendor-related issues, coordinating with sellers and internal teams to ensure accurate product listings, images, and compliant content.

The role requires strong Excel skills, English fluency, and the ability to analyze data, prepare reports, and drive process improvements while adhering to deadlines and quality standards.

Qualifications

• Bachelor's degree required; English fluency essential.
• Experience with Microsoft Office and Excel.
• Excellent written and oral communication in English.
• Strong analytical and data accuracy skills.

Responsibilities

• Handle catalog and vendor complaint cases and coordinate with stakeholders.
• Provide inputs to stakeholders to manage vendor feedback.
• Coordinate with sellers/vendors and internal teams for catalog creation and imaging.
• Review catalog content quality and coordinate fixes for customer experience.
• Document and update SOPs; review and propose changes.
• Produce daily, weekly, and monthly business reports.
• Onboard new processes as per business needs.

Skills

Communication

MS Excel

Analytics

Interpersonal skills

Listening skills

Data accuracy

Education

Bachelor's degree

Tools

MS Office Suite

Excel

Job description

• Handle various types of cases related to catalog and vendor complaints


• Provide required inputs to stakeholders to manage vendor feedback


• Co-ordinate with sellers/vendors & internal teams for Catalog creation, product imaging and all catalog related activities


• Review Amazon catalog for content quality based on per-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience


• Document processes & regularly update existing SOPs


• Review & suggest SOP changes required if any to the team basis input from Category managers


• Handle various sets of daily, weekly and monthly business reports


• Onboard new processes if required as per the business needs

I. Skills

• Excellent written and oral communication skills (English)


• MS Excel proficiency - ability to mine voluminous data for specific detail


• Strong analytical skills


• Strong interpersonal skills


• Excellent listening skills


• Excellent data accuracy skills, eye for detail, and commitment to meet deadlines

II. Critical Qualities / Characteristics

• Pace of implementation and consistency in performance


• Willingness to take initiatives and additional responsibilities


• Willingness to travel


• Commitment and completion factor


• Peer respect - establish and maintain cooperative working relationships


• Creative and analytical problem solvers with passion for operational excellence


• Identify areas of possible process improvements

III. Ability to

• Multi task in a fast paced environment


• Operate in the system with speed and accuracy necessary to meet Amazon standards


• Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders


• Flexible to work in shifts (including weekends) basis the business requirements and to make calls

IV. Operations

• Interact with vendors/stakeholders for process setup/clearing blockers in process


• Flag possible escalation, dive deep to recommend and implement corrective actions


• Flag any updates received from stakeholders on process to Team Lead/Manager


• Be part of stakeholders' calls to raise challenges, lead, and document conference discussions


• Audit tasks assigned to junior associates and report quality metrics


• Train new staff and give feedback to the training team/manager


• Understand the processes across teams & work towards improving the same along with process experts

Basic Qualifications

• Bachelor's degree


• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications


• Experience with Excel

Preferred Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.