Salesforce Data Cloud and Agentforce Developer

dotSolved Systems Inc.; Chennai District; Hybrid; INR 2,500,000 - 4,500,000; Full time

Job summary

dotSolved Systems Inc. is seeking a Salesforce Data Cloud and Agentforce Developer to design and deliver enterprise-grade solutions on the Salesforce platform from Chennai. The role covers Sales, Service, and Experience Clouds, with on-site, hybrid, or remote work options.

You'll implement Apex, LWC, Visualforce, data models, security, and AI-powered workflows using Einstein, Data Cloud, and REST integrations with external AI services. Strong CI/CD experience and governance are required.

Qualifications

• 5+ years IT experience with Salesforce development across Sales/Service/Experience Clouds.
• Strong knowledge of Apex classes, controllers and triggers.
• Proficient in LWC and Visualforce.
• Experience with SOQL/SOSL and declarative tools.
• Experience with API integrations and middleware.
• Experience designing AI-driven solutions using Einstein and Data Cloud.
• Understanding of data governance and security in Salesforce.
• Ability to manage multiple projects and deliverables.

Responsibilities

• Develop enterprise-grade solutions on Salesforce platform.
• Build AI-driven features using Einstein, Einstein GPT and Data Cloud.
• Integrate external AI/ML services via REST APIs.
• Design complex data models, security, and sharing rules.
• Create dynamic UI with LWC and advanced JavaScript.
• Ensure code quality with bulk tests and CI/CD pipelines.
• Collaborate with product owners, architects and analysts.

Skills

Salesforce development

Apex

Lightning Web Components

Visualforce

SOQL

SOSL

Workflows & Process Builder

Salesforce Einstein

Data Cloud

Integration via REST APIs

Platform Events

AI/ML in Salesforce

Education

Bachelor's degree in CS/ IT

Tools

Azure DevOps

Copado

Dispatch.me

Job description

Position: Salesforce Data Cloud and Agentforce Developer

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Engagement Type: Full Time

Responsibilities include but are not limited to:

• Develop enterprise-grade solutions on the Salesforce platform.
  
• Build advanced solutions using:
  
• Apex (Batch, Queueable, Future, Schedulable)
  
• Lightning Web Components (LWC)
  
• Visualforce (where applicable)
  
• Design complex data models, role hierarchies, sharing rules, and security architecture.
  
• Develop dynamic UI solutions using LWC with advanced JavaScript (ES6+).
  
• Design and implement AI-driven solutions using:
  
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
  
• Einstein GPT
  
• Salesforce Data Cloud
  
• Integrate external AI/ML services (OpenAI, AWS SageMaker, Azure ML) via REST APIs.
  
• Build prompt-driven workflows using generative AI within Salesforce Flows.
  
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
  
• Implement real-time AI inference via Platform Events and asynchronous processing.
  
• Work with structured and unstructured datasets for AI model training and insights.
  
• Apply Responsible AI principles, data governance, and compliance standards.
  
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
  
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or salesforce field service platform using Dispatch.me.
  
• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
  
• Build prompt-driven workflows using generative AI within Salesforce Flows.
  
• Develop AI-powered automation for lead scoring, case classification, forecasting, and recommendations.
  
• Implement real-time AI inference via Platform Events and asynchronous processing.
  
• Work with structured and unstructured datasets for AI model training and insights.
  
• Apply Responsible AI principles, data governance, and compliance standards.
  
• Write high-coverage, bulkified unit tests and enforce code quality standards.
  
• Conduct comprehensive testing of Salesforce Sales & Service cloud solutions to ensure proper functionality, usability, and adherence to best practices and industry standards.
  
• Work with CI/CD pipelines using Azure DevOps, Copado.
  
• Conduct code reviews and enforce secure coding best practices.
  
• Stay up to date with the latest trends and advancements in contact center technologies, related tools to identify opportunities for improvement and innovation.
  

We're Excited if this is You!

• Experience and Qualifications of the Role:
  
• 5+ years of IT experience, including dedicated Salesforce development across Sales Cloud, Service Cloud, and Experience Cloud platforms with strong Salesforce development and solution design skills.
  
• Apex classes, Controllers and Triggers
  
• Lightning Web Components (LWC)
  
• Visualforce
  
• SOQL & SOSL
  
• Experiencing configuring and customizing Workflows, Process Builder, Flow Validation rules and approval processes.
  
• Extensive experience with customization on the Salesforce Lightning platform using declarative platform tools and platform events.
  
• Integration: Experience with API-based integrations, middleware, or custom connectors.
  
• Experience Working with Salesforce data model, security model, and sharing rules.
  
• Experience building custom dashboards and reports.
  
• 3+ years’ Designing and implementing AI-driven solutions using:
  
• Salesforce Einstein (Prediction Builder, Discovery, Next Best Action)
  
• Einstein GPT
  
• Salesforce Data Cloud
  
• Ability to support multiple concurrent projects, both simple and extremely complex; prioritize activities and provide deliverables as planned.
  
• Experience with Dispatch.me, invoicing, or field services is a plus.
  

Education:

• Bachelor’s degree in computer science, information technology, or equivalent experience.
  

Certificates, Licenses, Registrations:

• Salesforce Platform Developer II
  
• AI Specialist certification
  
• Data Cloud Consultant
  
• Salesforce Certified Platform App Builder (nice to have)
  
• Salesforce Admin certification