Senior Application Support Engineer

IQVIA; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IQVIA is seeking Sr Application Support professionals to provide L2/L3 support for an enterprise SaaS platform. You will troubleshoot application, API, integration, and data issues, monitor production systems, and assist with deployments.

Responsibilities include executing SQL queries for troubleshooting and validation, maintaining documentation, and collaborating with stakeholders across teams. A strong background in PHP frameworks, REST APIs, databases, and cloud/ Linux environments is

Qualifications

• 4-6+ years supporting enterprise web applications.
• Experience with APIs, integrations, databases, testing, deployment, and production support.
• Life Sciences or Healthcare experience preferred.
• Bachelor's degree or equivalent relevant experience.

Responsibilities

• Provide L2/L3 application support.
• Troubleshoot application, API, integration, and data issues.
• Monitor production systems and data feeds.
• Perform root cause analysis and support deployments.
• Execute SQL queries for troubleshooting and validation.
• Maintain support documentation and collaborate with stakeholders.

Skills

PHP 8.x

OOP

CakePHP

REST APIs

SQL

MySQL

NoSQL

JavaScript

React

Angular

AWS

Linux/Unix

Git

Jira

Confluence

Smartsheet

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Smartsheet

Git

Job description

Sr Application Support Overview Provide application support for an enterprise SaaS platform, focusing on production issue resolution, integrations, data feeds, and platform stability.

Key Responsibilities

• Provide L2/L3 application support.
• Troubleshoot application, API, integration, and data issues.
• Monitor production systems and data feeds.
• Perform root cause analysis and support deployments.
• Execute SQL queries for troubleshooting and validation.
• Maintain support documentation and collaborate with stakeholders.

Required Qualifications

• 4-6+ years supporting enterprise web applications.
• Experience with APIs, integrations, databases, testing, deployment, and production support.
• Life Sciences or Healthcare experience preferred.

Technical Skills

• PHP 8.x, OOP, and CakePHP application support.
• REST APIs, web services, data feeds, and third-party integrations.
• SQL, MySQL, and NoSQL troubleshooting and optimization.
• JavaScript, jQuery, Bootstrap, Vite, Angular, and React.
• Browser developer tools and front-end debugging.
• AWS (EC2, S3, RDS).
• Linux/Unix, application logs, and monitoring tools.
• Git, Jira/CSM, Confluence, and Smartsheet.

Preferred Qualifications

• SaaS, Life Sciences, Healthcare, or Speaker Bureau platform support.
• ETL processes, automated data feeds, and Agile methodologies.

Soft Skills

• Strong problem-solving, communication, and stakeholder management skills.
• Customer-focused with attention to detail and ability to manage multiple priorities.

Education

• Bachelor's degree or equivalent relevant experience.

Work Schedule Flexibility to support EST, CST, and IST business hours, including occasional after-hours support

Experience Level Senior Level

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.