DevOps Engineer - Production Support & Cloud Operations

IQVIA; Bengaluru; Hybrid; INR 1,600,000 - 2,400,000; Full time

Job summary

IQVIA is seeking a Senior DevOps Engineer to support production systems across Cronos applications, focusing on deployment automation, monitoring, and reliability.

Candidates should have 3–5 years in DevOps/SRE, hands-on with AWS and Azure, and experience with GitLab, Terraform, and ServiceNow. The role emphasizes regulatory compliance, disaster recovery, and continuous improvement of DevOps processes.

Qualifications

• 3–5 years in DevOps, Release Engineering, SRE, or Infra Operations.
• Hands-on CI/CD pipelines and deployment automation.
• Experience with GitLab, SonarQube, Jira, and ServiceNow.
• Linux/Windows server administration and OS patch management.
• Cloud experience with AWS and Azure.
• Monitoring and logging with Datadog, Splunk, ELK, CloudWatch.
• Scripting: PowerShell, Bash, Python.

Responsibilities

• Provide 1st level production support for Cronos applications.
• Manage deployments to UAT and Production with change control.
• Own ServiceNow change requests including audit readiness.
• Monitor health via proactive checks and logs.
• Perform infra administration and cloud/on-prem connectivity.
• Execute releases and environment management with SDLC compliance.
• Support validation and audit activities with required docs.
• Manage backup and DR processes with testing.
• Administer OS patching and firewall hardening.
• Provision new app environments and ensure standardization.
• Provide L1/L2 support for production incidents.

Skills

CI/CD pipelines

GitLab

Jira

ServiceNow

Linux/Windows admin

Cloud platforms

AWS

Azure

PowerShell

Bash

Python

Datadog

Splunk

ELK

CloudWatch

Terraform

CloudFormation

Kubernetes

GxP

Tools

Terraform

CloudFormation

Kubernetes

SonarQube

GitLab

Jira

ServiceNow

Job description

DevOps Engineer, Production Support, CI/CD & Cloud Operations

We are seeking a skilled and proactive DevOps Engineer with 4–7 years of experience to support and enhance the delivery, reliability, security, and operational excellence of multiple enterprise applications within Cronos area. The role involves managing deployments, production support, monitoring, infrastructure automation, security compliance, disaster recovery readiness, and continuous improvement of DevOps processes across regulated environments.

Key Responsibilities

• Work as the 1st level of support for all user queries and issues in Production for Cronos applications such as CIRP, REQ, RPDM, eClinRO, ePRO, etc.


• Manage and execute application deployments to UAT and Production environments for platforms such as CIRP, REQ, RPDM, eClinRO, ePRO, etc. ensuring adherence to approval and change management processes.


• Own and manage ServiceNow change requests, including change planning, tracking, execution, documentation, EIQ/AIQ activities, and audit readiness.


• Monitor application and infrastructure health through proactive monitoring, API health checks, response-time analysis, log collection, and troubleshooting across production environments.


• Perform infrastructure administration and upgrades, including networking, VPN tunnels, certificates, CIDR management, and cloud/on-premises connectivity in accordance with organizational standards.


• Independently execute releases and environment management activities while ensuring compliance with SDLC, validation, and regulatory requirements.


• Support validation and compliance activities by collecting and maintaining documentation required for validation packages and audit reviews.


• Manage backup, recovery, and disaster recovery processes, including periodic validation of backups, active-active/active-passive failover testing, and DR simulation exercises.


• Administer operating system and security patching activities, including firewall management and hardening (e.g., FortiGate or equivalent enterprise firewalls).


• Provision and maintain new application environments (Dev/Test/UAT/Prod) and ensure consistency through automation and infrastructure standardization.


• Provide L1/L2 operational support for production incidents including application outages, access issues, deployment failures, and infrastructure-related problems.

Additional Responsibilities:

• Design, implement, and maintain Infrastructure as Code (IaC) solutions using tools such as Terraform, CloudFormation, or equivalent automation frameworks.


• Build and optimize CI/CD pipelines to reduce deployment duration, improve release reliability, and increase deployment automation.


• Drive migration and adoption of enterprise DevOps toolchains including GitLab, SonarQube, Jira, artifact repositories, and automated quality gates.

Required Skills & Experience:

• 3–5 years of experience in DevOps, Release Engineering, Site Reliability Engineering, or Infrastructure Operations.


• Hands-on experience with CI/CD pipelines, deployment automation.


• Experience with GitLab, SonarQube, Jira, and ServiceNow.


• Knowledge of Linux/Windows server administration and OS patch management.


• Experience with cloud platforms (AWS and Azure).


• Understanding of networking concepts, firewalls, VPNs, DNS, load balancers, and SSL certificates.


• Experience with monitoring and logging tools such as Datadog, Splunk, ELK, CloudWatch or equivalent.


• Knowledge of backup, disaster recovery, high-availability architectures, and business continuity planning.


• Scripting skills in PowerShell, Bash, Python, or similar languages.


• Familiarity with regulated environments (GxP, validation, audit compliance) is highly desirable.

Preferred Qualifications:

• Experience supporting healthcare, life sciences, or regulated enterprise applications.


• Certifications in AWS, Azure, Kubernetes, Terraform, or DevOps-related disciplines.


• Knowledge of containerization technologies.


• Strong troubleshooting, communication, and cross-functional collaboration skills.


• Knowledge of release management process.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Experience Level Senior Level