Product Sppt Trainee

IQVIA; Ernakulam; On-site; INR 350,000 - 500,000; Full time

Job summary

IQVIA is seeking a production support professional to perform a variety of execution activities across global operations. You will handle 1st/2nd level fixes, monitor batch cycles, and provide 24x7 production support to ensure accuracy and quality of critical deliverables.

Ideal candidates have 0-1 years in Mainframe development or support, strong analytical skills, and familiarity with JCL, COBOL, ESP, and REXX. Pharmaceutical knowledge is a plus; MS Office and Power BI skills are beneficial.

Qualifications

• 0-1 years of experience in Mainframe Development or Support.
• Master Degree MCA, MSc, BE, BTech etc.
• Pharmaceutical industry knowledge is an added advantage but not required.
• Basic knowledge on Mainframe, JCL, COBOL, ESP, REXX.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Execute, monitor, first/second level fixes and escalate as needed.
• Report and rerun production processes per schedule.
• Provide 24x7 production support including abend escalation.
• Diagnose, troubleshoot and resolve system/process interruptions.
• Monitor batch cycles and ensure timely completion per plan.
• Identify long-running jobs and investigate loop-back issues.

Skills

Mainframe technologies

Analytical skills

Communication skills

Creative thinking

MS Excel

MS PowerPoint

Power BI

Education

Master Degree MCA/MSc/BE/BTech

Tools

Mainframe tools

Power BI

MS Excel

Job description

Job Description

Job Overview
Perform variety of production execution activities for 80 plus countries globally on their critical deliverables with its highest accuracy and quality. Also need to implement various process enhancements and automations for global offerings in IQVIA worldwide. Involves quality assurance, production of reports, answering queries from Local Offices for the EMEA & LATAM regions.

Principal Accountabilities

• Executing, Monitoring, 1st level fixing and 2nd level escalating
• Reporting and rerunning production processes as defined in Schedule
• First & Second level break-fix support for Mainframe-Infrastructure and its components.
• Participate in Root Cause Analysis as appropriate.
• Ensure daily process & procedures remain accurate and up to date. Ensure account checklist items are completed and signed off.
• Diagnose, troubleshoot and report/resolve interruptions or problems in system processing and or hardware anomalies.
• Providing Production support 24X7 which involves escalation of abend.
• Provide immediate fixes to the production abends. Solving production abends as per the abend document.
• Monitor batch cycles for daily, weekly, monthly, quarterly, yearly jobs and report statistics to client.
• Ensure timely completion of the batch cycles as per the schedule.
• Check for long running jobs and investigate in case there are any loop back issues with batch jobs.

Job Skill Requirements

• Basic knowledge on Mainframe, JCL, COBOL, ESP, REXX
• Strong analytical skills and problem-solving ability.
• Excellent written and good oral communication skills.
• Creative thinker and an eye for detail and quality.
• Fair knowledge in MS Excel, MS Power Point, Power BI etc.

Qualifications

• Master Degree MCA, Msc, BE, BTech etc.
• 0-1 years of experience in Mainframe Development or Support function.
• Pharmaceutical industry knowledge will be an added advantage but is not a pre-requisite.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.