Senior Application Specialist - ServiceNow

Datwyler Group; Pune District, Pimpri-Chinchwad; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Datwyler Group is seeking an experienced ServiceNow Administrator to act as the primary technical expert for the ServiceNow stack. You will configure, maintain and optimize workflows, forms, and data structures while troubleshooting incidents and deploying platform upgrades.

The role requires 8+ years of hands-on experience, strong ITSM knowledge, and the ability to collaborate with business users and external providers to deliver robust solutions.

Qualifications

• 8+ years of experience in ServiceNow administration, configuration and application support.
• Strong functional and technical expertise in ServiceNow and ITSM processes.
• Hands-on experience with ServiceNow configuration, administration, testing and issue resolution.
• Good understanding of ServiceNow platform capabilities, module dependencies and lifecycle management.
• Experience with Incident, Request, Change, Problem, Service Catalog and CMDB modules.
• Analytical and problem-solving skills with a structured, quality-focused approach.
• Collaborative mindset to work with business users, technical teams and service providers.

Responsibilities

• Act as the primary technical expert for ServiceNow modules and platform components.
• Configure, maintain and optimize ServiceNow workflows, forms, rules, catalog items, integrations and data structures.
• Analyze, troubleshoot and resolve incidents, service requests and platform issues.
• Implement approved changes, enhancements and configurations.
• Execute testing and support deployment of platform releases and upgrades.
• Maintain documentation, knowledge articles and work instructions.
• Monitor platform performance and identify improvement opportunities.
• Collaborate with managers, engineers and external service providers to deliver solutions.
• Ensure compliance with defined quality, security and operational standards.

Skills

ServiceNow

ITSM

Analytical thinking

Problem solving

Education

Bachelor's degree in IT or related field

Tools

ServiceNow platform

Job description

Datwyler’s high-tech elastomer components make a vital contribution to the safety, reliability and functionality of critical systems in billions of syringes and coffee capsules, in every second vehicle worldwide, and in energy-related applications. Datwyler serves highly regulated and technologically demanding markets, such as Healthcare, Automotive, Food & Beverage and Industry. With around 7,500 employees and 25 production sites on four continents, we work closely with customers from concept to series production. Our employees are at the heart of Datwyler. Guided by Mastery, Impact and Respect, we continuously improve, focus on meaningful results and collaborate with trust and openness. People make the difference at Datwyler. We offer a wide range of career and development opportunities in an international company where you can contribute your skills, ideas and experience. Together, we create an environment where people can grow and help shape our future.

Job Purpose

• Provide deep application expertise and hands‑on implementation capabilities to configure, support, troubleshoot and continuously improve assigned.

Main Tasks & Responsibilities

• Act as the primary technical expert for assigned ServiceNow modules and platform components.
• Configure, maintain and optimize ServiceNow workflows, forms, business rules, catalog items, integrations and data structures.
• Analyze, troubleshoot and resolve incidents, service requests and platform-related issues.
• Implement approved changes, enhancements and ServiceNow configurations.
• Execute testing activities and support the deployment of platform releases and upgrades.
• Maintain application documentation, knowledge articles and work instructions.
• Monitor platform performance and proactively identify improvement opportunities.
• Collaborate with Application Managers, Engineers, business users and external service providers to deliver effective solutions.
• Ensure compliance with defined quality, security and operational standards.

Experience Required

• Degree in Information Technology, Business Information Systems, Computer Science or equivalent practical experience.
• 8+ years of experience in ServiceNow administration, configuration and application support and maintenance.
• Strong functional and technical expertise in ServiceNow and related IT service management processes.
• Hands‑on experience with ServiceNow configuration, administration, testing, troubleshooting and issue resolution.
• Good understanding of ServiceNow platform capabilities, module dependencies and application lifecycle management.
• Experience working with ServiceNow modules such as Incident, Request, Change, Problem, Service Catalog and CMDB.
• Strong analytical and problem‑solving skills with a structured and quality‑focused approach.
• Collaborative mindset with the ability to work effectively with business users, technical teams and service providers.