Senior Analyst - Training Facilitator

Arthur J. Gallagher & Co. (AJG); Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Job summary

Gallagher in India is seeking an Induction and Onboarding Trainer to join our Talent Development team. This role ensures new hires are integrated through engaging soft-skills programs and practical content.

You will design materials, deliver training, gather feedback, and collaborate with managers to raise the employee experience. Strong communication and LMS familiarity are essential.

Qualifications

• Bachelor’s degree in HR or L&D or related field.
• Proven experience in conducting induction and onboarding programs.
• Experience delivering soft skills training or similar programs.
• Strong knowledge of adult learning principles and effective training methodologies.
• Ability to create clear, engaging training content.
• Excellent communication, presentation, and facilitation skills.
• Comfortable with learning technologies (LMS, e-learning tools).
• Strong organizational and multitasking abilities, with attention to detail.
• Positive, approachable attitude with passion for employee development.

Responsibilities

• Facilitate and deliver first-level soft skills training programs (communication, time management, etiquette, ethics, customer service).
• Design and create training materials (manuals, presentations, e-learning) for induction and soft skills.
• Collect feedback, evaluate training outcomes, and report to HR and Talent Development leadership.
• Collaborate with managers and leaders to identify skill gaps and support ongoing employee development.

Skills

Communication

Presentation

Facilitation

Learning & Development

Education

Bachelor’s degree in Human Resources / Learning & Development

Tools

LMS

e-learning tools

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are seeking a dynamic and engaging Induction and Onboarding Trainer to join our Talent Development team. This role is key to ensuring that new hires are effectively integrated into our organization. The ideal candidate will possess excellent presentation skills, a passion for learning and development, and the ability to create impactful training content. This role also includes delivering first-level soft skills training programs and creating easy-to-follow training materials to enhance the overall employee experience.

How you'll make an impact

Responsibilities:

Soft Skills Training:

• Facilitate and deliver first-level soft skills training programs, including communication, time management, telephone Etiquette, Business Ethics, customer service etc.
• Use a variety of training methods (in-person, virtual, and blended learning) to engage employees.
• Monitor employee progress and provide feedback to help employees develop and improve soft skills.

Content Creation & Development:

• Design and create easy-to-understand training materials, such as manuals, presentations, and e-learning modules, for both induction and soft skills programs.
• Ensure content is relevant, up-to-date, and aligned with the company’s values and objectives.
• Collaborate with team members to continuously enhance and update training content and delivery methods.

Evaluation & Feedback:

• Collect feedback from new hires and participants in training programs to evaluate the effectiveness of training.
• Use feedback to make improvements and report on training outcomes to HR and Talent Development leadership.
• Track and measure the success of onboarding and training programs, ensuring that objectives are met.

Collaboration & Support:

• Work closely with managers and team leaders to identify skill gaps and learning needs.
• Support ongoing employee development through training and coaching.
• Be a brand ambassador for the company's culture, values, and development initiatives.

About you

Qualifications:

• Bachelor’s degree or equivalent experience in Human Resources, Learning & Development, or related field.
• Proven experience in conducting induction and onboarding programs.
• Experience delivering soft skills training or similar training programs.
• Strong knowledge of adult learning principles and effective training methodologies.
• Ability to create clear, engaging, and effective training content.
• Excellent communication, presentation, and facilitation skills.
• Comfortable working with a variety of learning technologies (LMS, e-learning tools, etc.).
• Strong organizational and multitasking abilities, with attention to detail.
• A positive, approachable attitude with a strong passion for employee development.

Preferred Skills:

• Certification in instructional design or relevant training programs (e.g., CPLP, ATD).
• Experience working in a corporate training environment.
• Familiarity with remote and virtual training delivery platforms.

Work Environment

• Hybrid/Remote/In-office (Adjust based on your company setup)
• Collaborative, supportive, and dynamic team environment.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)