Senior Analyst - Senior Learning Experience & Technology Designer

Darwinbox Digital Solutions Pvt. Ltd.; India; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in India invites applications for a Senior Analyst - Senior Learning Experience & Technology Designer.

The role focuses on designing, developing, publishing, and maintaining digital learning and performance-support solutions across HealthStream, SharePoint, Articulate 360, video, and the organization’s Digital Adoption Platform. In the first year, you will own HealthStream administration, build DAP experiences, govern Learning Hub/SharePoint content, and

Qualifications

• Bachelor's degree in instructional design or related field.
• 5–8 years in instructional design and learning technology.
• Experience with Articulate 360 (Storyline and Rise).
• Experience with LMS publishing, testing, and maintenance.
• Experience developing multiple forms of learning content such as reference guides, videos and digital resources.

Responsibilities

• Design, develop, publish, and maintain eLearning using Articulate 360.
• Build and govern Digital Adoption Platform experiences (WalkMe or similar).
• Create reference guides, PDFs, job aids, and checklists.
• Administer HealthStream LMS, including courses and tracking.
• Collaborate with SMEs and stakeholders to translate needs into learning.
• Ensure accessibility, branding, and responsive design across materials.

Skills

Articulate 360

SharePoint

LMS administration

eLearning development

WalkMe

Instructional design

Education

Bachelor's degree in instructional design

Tools

Camtasia

Adobe Creative Cloud

WalkMe

Whatfix

Job description

Senior Analyst - Senior Learning Experience & Technology Designer India Full Time Employment

Job Description

The SeniorLearning Experience & Technology Designer helps ensure employees canquickly find, understand, and apply the information and training they needacross an increasingly complex learning and technology environment.

This roleowns the design, development, publishing, and ongoing maintenance of digitallearning and performance-support solutions across HealthStream, SharePoint,Articulate 360, video, reference guides, and the organization’s DigitalAdoption Platform (WalkMe or comparable tool). Working with subject matterexperts and learning partners, the role translates complex processes andcontent into accessible, intuitive, and scalable learning experiences whileensuring the platforms that deliver them are organized, reliable, and easy tomaintain.

During thefirst year, this role will establish and strengthen the foundational learningecosystem by owning HealthStream administration, building and maintaining DAPexperiences, improving and governing Learning Hub/SharePoint content,producing priority eLearning, video and reference resources and maintainingreusable standards, templates, QA practices, and asset-management processesthat improve consistency and reduce future development and maintenanceeffort.

Responsibilities

InstructionalDesign and Learning Content Development

• Partner with project leads, learning consultants, SMEs, and stakeholders tounderstand the audience, performance need, learning objectives, sourcecontent, and desired learner experience.
• Work effectively from varying levels of project definition—independentlyshaping the instructional approach when needed or transforming establishedobjectives, outlines, and approved content into a highly effective learningexperience.
• Apply instructional design, adult learning, UX, and visual design principlesto determine how content should be organized, simplified, sequenced,practiced, reinforced, and presented.
• Translate complex or technical information into clear, engaging, accessiblelearning content that supports the intended performance outcome.
• Develop or recommend appropriate scenarios, practice activities, knowledgechecks, assessments, and other learning elements aligned to the objectives.
• Identify content gaps, unclear direction, learner experience risks, ortechnical constraints early and provide practical recommendations.
• Collaborate through review and revision cycles while preserving contentaccuracy, instructional intent, and the quality of the learner experience.

eLearningDevelopment

• Design, build, test, publish, and maintain high-quality eLearning usingArticulate 360, including Storyline and Rise, and other approved developmenttools.
• Transform approved objectives, outlines, storyboards, and source content intoengaging, polished, accessible, and intuitive learning experiences.
• Apply strong development judgment to screen design, interactions, visualhierarchy, navigation, pacing, multimedia, practice, feedback, andassessments.
• Build purposeful scenarios, simulations, branching, software demonstrations,knowledge checks, and other interactions aligned to the learning objectives.
• Apply organizational branding, accessibility standards, responsive-designprinciples, and technical requirements throughout development.
• Conduct comprehensive quality assurance testing for functionality,navigation, media, accessibility, responsiveness, completion, and overalllearner experience.
• Troubleshoot development, publishing, and tracking issues and incorporatefeedback while preserving instructional intent and technical quality.
• Maintain organized source files, published packages, version history, andreusable templates or components to support efficient future maintenance.

Referenceguide development and performance support

• Design and develop clear, visually polished reference guides, PDFs, job aids,checklists, process guides, and other performance-support resources.
• Transform complex processes and source content into concise, easy-to-usematerials that help employees perform tasks accurately and efficiently.
• Apply strong information design, visual hierarchy, screenshots, graphics,callouts, and navigation to improve usability and comprehension.
• Ensure materials align with organizational branding, accessibilityrequirements, and established content standards.
• Maintain editable source files, approved versions, and reusable templates tosupport efficient updates and consistency across learning products.

Videoand Multimedia Development

• Create and maintain video tutorials, software demonstrations, microlearningvideos, and other multimedia learning assets using tools such as Camtasia andAdobe applications.
• Translate processes and instructional content into clear, concise visualdemonstrations that support learning and point-of-need performance.
• Develop scripts, screen recordings, AI voice over narration, graphics,callouts, and other visual elements that enhance understanding withoutunnecessary complexity.
• Ensure multimedia products meet organizational standards for branding,accessibility, audio/visual quality, and the intended delivery platform.
• Maintain editable project files and reusable assets to support efficientupdates and consistency across future learning products.
• Design, build, publish, and maintain SharePoint and HRG Learning Hub pagesthat provide an intuitive, engaging, and easy-to-navigate learningexperience.
• Organize content, navigation, page layouts, and information architecture soemployees can quickly find and use the learning resources they need.
• Apply organizational branding, accessibility, responsive-design, anduser-experience standards across pages and sites.
• Maintain content, links, permissions, metadata, and page standards to ensureinformation remains accurate, current, and reliable.

HealthStream(LMS) Administration

• Administer HealthStream by creating and maintaining courses, modules,learning paths, assessments, assignments, audiences, due dates, andcompletion requirements.
• Manage learner access, course availability, records, and completion trackingin accordance with established standards and processes.
• Configure, upload, test, and publish learning content to ensure accuratelaunch, navigation, scoring, completion, and tracking.
• Troubleshoot routine learner, course and system issues and coordinateescalated technical concerns with internal IT, vendors, or senior teammembers.
• Maintain accurate course metadata, versioning, documentation and records tosupport ongoing maintenance, reporting and compliance needs.
• Complete LMS work in accordance with established governance and qualitystandards, with final configuration.

DigitalAdoption Platform Development and Administration

• Build, publish, and maintain WalkMe or comparable Digital Adoption Platformexperiences, including walkthroughs, contextual guidance, SmartTips,launchers, and other point-of-need support.
• Partner with stakeholders to translate business processes and user needs intoclear, intuitive in-application guidance.
• Test and update DAP content as systems and processes change, collaboratingwith QA, IT, and vendors as needed.
• Use adoption data, user feedback, and issue trends to improve theeffectiveness and usability of digital guidance.
• Maintain consistent naming, documentation, versioning, and governancestandards across DAP assets.

Presentationand Session Experience Design

• Design and refine visually compelling presentation decks that strengthenlearning, storytelling, and speaker effectiveness.
• Develop graphics, data visualizations, and interactive elements such aspolls, reflection questions, activities, and participant guides.
• Anticipate facilitator and speaker needs, incorporate feedback efficiently,and help reduce unnecessary revision cycles.

Collaborationand Project Contribution

• Complete assigned deliverables accurately and on time, communicating earlywhen priorities, dependencies, or risks may affect commitments.
• Maintain current project status, working files, decisions, and deliverablesin established shared tools and repositories.
• Collaborate effectively with project leads, SMEs, learning partners,technical teams, vendors, and other contributors to support shared projectoutcomes.
• Communicate progress, questions, recommendations, and risks clearly andcoordinate handoffs so dependent work can continue without unnecessary delay.
• Incorporate feedback thoughtfully, verify revisions, and maintainexpectations for quality, confidentiality, accessibility, and brandstandards.
• Anticipate information or support others may need and contribute practicalsolutions that improve the overall project outcome.

Education& Experience:

• Bachelor's degree in instructional design, educational technology, learningand development, communications digital media, graphic design, UX or relatedfield; equivalent experience may be considered.
• 5-8 years of progressively responsible experience in instructionaldesign, learning technology, multimedia development or a closely relatedfield.
• Experience developing elearning in Articulate 360, including Storyline andRise.
• Experience working across multiple stakeholders and managing recurringdeliverables in a deadline-driven environment.
• Experience developing multiple forms of learning content such as referenceguides, video tutorials and digital learning resources.
• Experience working with LMS platforms, publishing, testing and maintaining.

MustHave Skills

• Advanced instructional design and eLearning development skills, with theability to transform objectives, outlines, and source content into polished,engaging learning experiences.
• Strong proficiency in Articulate 360, including Storyline and Rise.
• Strong visual and information design skills, including layout, hierarchy,graphics, and learner-focused content presentation.
• Experience creating reference guides, job aids, PDFs, video tutorials, andother performance-support resources.
• Working knowledge of LMS administration, including course setup, assignments,testing, completion tracking, and publishing.
• Experience designing and maintaining SharePoint pages or comparable digitallearning/knowledge sites.
• Strong understanding of accessibility standards and their application acrosseLearning, documents, video, and web-based content.
• Ability to translate complex or technical information into clear, concise,learner-centered content.
• Strong quality assurance and troubleshooting skills across digital learningproducts and platforms.
• Strong project organization, attention to detail, and ability to managemultiple deliverables and revision cycles.
• Strong collaboration and communication skills when working with projectleads, SMEs, stakeholders, technical teams, and vendors.
• Ability to work independently, exercise sound judgment, and proactivelyidentify content, design, usability, or technical issues.
• Applies Agile methodologies and continuous process improvement practices,including Lean, Six Sigma, and other frameworks, to evaluate workflows,identify inefficiencies and root causes, prioritize opportunities, andimplement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning,data mining, prescriptive analysis, visualization), artificial intelligence(AI), and emerging technologies to forecast trends, generate actionableinsights, automate and streamline processes, expand self-servicecapabilities, and identify innovative solutions that enhance the employee,candidate, and HR user experience.

Niceto Have Skills

• Experience administering HealthStream or a comparable enterprise LMS.
• Experience building and maintaining content in WalkMe or another DigitalAdoption Platform such as Whatfix or Pendo.
• SharePoint design, content architecture, permissions, and site maintenanceexperience.
• Adobe Captivate, Camtasia, ScreenPal, Adobe Creative Cloud, or Canva.
• Knowledge of SCORM, xAPI, LMS tracking, and digital learning publishingstandards.
• Familiarity with UX, responsive design, and accessibility standards such asWCAG.
• Experience using learning analytics, DAP analytics, or learner feedback datato improve digital learning experiences.
• Experience developing software simulations, interactive scenarios, branching,or other advanced eLearning interactions.
• Experience with graphic design, visual storytelling, data visualization, andpresentation design.
• Experience supporting enterprise application releases, QA testing, or vendorcase management.
• Experience working in a large, matrixed, regulated, or healthcareenvironment.
• Familiarity with AI-enabled learning development, content creation, orworkflow automation tools.

Knowledge,Skills, Abilities, Behaviors:

• Demonstrates curiosity, business acumen, and sound judgment when assessingissues and recommending next steps.
• Employs Effective Methods to Improve: Ability to apply Agile methodologiesand continuous process improvement practices, including Lean, Six Sigma, andother improvement frameworks, to evaluate workflows, identify root causes andinefficiencies, prioritize opportunities, and implement sustainableimprovements that enhance processes, operational performance, and servicedelivery.
• AI & Emerging Technology Innovator: Ability to apply artificialintelligence (AI) and emerging technologies to uncover insights, optimize andautomate processes, enable self-service capabilities, and develop innovativesolutions that improve operational effectiveness and the employee, candidate,and HR user experience.
• Advanced Analytics Designer and Interpreter: Ability to apply advancedanalytics (e.g., predictive modeling, machine learning, data mining,prescriptive analysis, and data visualization) to uncover insights, identify trendsand opportunities, inform decision-making, and drive improved business andoperational outcomes.
• Shows attention to detail, ownership, and reliability in managing recurringdeliverables and follow-up actions.
• Works collaboratively, builds trust with stakeholders, and remains responsivein a service-oriented environment.
• Communicates clearly, adapts to ambiguity, and remains organized whilebalancing multiple priorities.
• Handles confidential information appropriately and upholds ethical standardsin day-to-day work.