Senior Analyst, Operations Voice Process

MassMutual; Hyderabad; On-site; INR 360,000 - 600,000; Full time

Job summary

MassMutual India is hiring for an Operations (Voice Process) role in Hyderabad. You will review and validate Transfer of Assets Packets, coordinate with external carriers, and document outcomes from each call to ensure timely funding for new business policies.

The position requires 1–3 years in operations, strong communication skills, and willingness to work night shifts in a fast-paced environment. Prior US insurance knowledge and Excel proficiency are a plus.

Qualifications

• 1-3 years of experience in Operations (Voice Process)
• Good communication skills with a neutral accent
• Strong verbal & written communication skills
• Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
• Proven relationship management/outstanding service delivery
• High energy level
• Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
• Open to Night Shifts

Responsibilities

• Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
• Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
• Documentation of various administrative systems on results of each call
• Requires detailed communication to advisors and their staff on status of receipt of funds.
• Proactively identifies when additional communications to the advisor are needed when the transfer hits a roadblock.
• Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
• Partner with 3rd party vendor to know when new requests for additional funds are required.
• Identify when funding is received. Work with third party to move pending application to policy issue.

Skills

Communication skills

Verbal & written communication

High energy

Critical thinking

Fast-paced environment

Education

Bachelor's degree (Non – Technical)

Tools

MS Office

Job description

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

Roles and Responsibilities:

• Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.
• Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
• Documentation of various administrative systems on results of each call
• Requires detailed communication to advisors and their staff on status of receipt of funds.
• Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.
• Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
• Partner with 3rd party vendor to know when new requests for additional funds are required.
• Identify when funding is received. Work with third party to move pending application to policy issue.

Requirements Qualifications:

• 1-3 years of experience in Operations (Voice Process)
• Good communication skills with a neutral accent
• Strong verbal & written communication skills
• Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.
• Proven relationship management/outstanding service delivery
• High energy level
• Good Knowledge of MS office tools
• Bachelor’s degree (Non – Technical)
• Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement
• Critical thinking, Quick Learner, Flexible
• Open to Night Shifts

Preferred Skillsets:

• Strong analytical skills/demonstrates problem-resolution skills.
• Strong Customer Service orientation/proven relationship-building skills
• Experience in using Microsoft Excel
• Strong understanding of Annuity products and procedures

Location:

Hyderabad, India

Time Type:

Full time

Shift Timings:

Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India’s Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.