Senior Analyst, Operations Voice Process

MassMutual Global Business Services India LLP; Hyderabad; On-site; INR 280,000 - 420,000; Full time

Job summary

MassMutual Global Business Services India LLP in Hyderabad is seeking an Operations professional to manage asset transfer funding processes in a US-insurance context. You will coordinate with advisors, carriers, and financial institutions to ensure timely funding and compliant documentation.

The role requires 1–3 years in operations, strong communication, and the ability to thrive in a high-volume, night-shift environment aligned to US time zones.

Qualifications

• 1–3 years of experience in Operations (Voice Process).
• Strong verbal & written communication.
• Ability to work in a fast-paced, high-volume environment.
• Proven relationship management and service delivery.
• Knowledge of MS Office tools.
• Experience in US Insurance domain preferred.
• Bachelor's degree is required (non-technical).
• Willingness to work night shifts.

Responsibilities

• Review and validate Transfer of Assets packets for accuracy and timeliness.
• Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.
• Documentation of various administrative systems on results of each call.
• Requires detailed communication to advisors and their staff on status of receipt of funds.
• Proactively identifies when additional communications to the advisor are needed when the transfer hits a roadblock.
• Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.
• Partner with 3rd party vendor to know when new requests for additional funds are required.
• Identify when funding is received. Work with third party to move pending application to policy issue.

Skills

Communication skills

Neutral accent

Verbal & written

MS Office

Relationship management

Fast-paced work

US Insurance

Critical thinking

Night shift

Education

Bachelor's degree (Non-Technical)

Tools

MS Office

Job description

Roles and Responsibilities:

• Review and validate for accuracy that the Transfer of Assets Packet was mailed/e-mailed/faxed correctly and timely.


• Call outs to external carriers and financial institutions every 5 days requesting funds required for new business policy issue.


• Documentation of various administrative systems on results of each call


• Requires detailed communication to advisors and their staff on status of receipt of funds.


• Proactively identifies when additional communications (phone call or email) to the advisor are needed when the transfer hits a roadblock.


• Working with Financial Advisors and their Staff, knowing when to request corrected forms to secure funding.


• Partner with 3rd party vendor to know when new requests for additional funds are required.


• Identify when funding is received. Work with third party to move pending application to policy issue.

Requirements Qualifications:

• 1-3 years of experience in Operations (Voice Process)


• Good communication skills with a neutral accent


• Strong verbal & written communication skills


• Must be able to work in a fast-paced high-volume environment without sacrificing the quality of work.


• Proven relationship management/outstanding service delivery


• High energy level


• Good Knowledge of MS office tools


• Bachelor's degree (Non - Technical)


• Experience in US Insurance Domain, preferably Life insurance, annuities, and Retirement


• Critical thinking, Quick Learner, Flexible


• Open to Night Shifts

Preferred Skillsets:

• Strong analytical skills/demonstrates problem-resolution skills.


• Strong Customer Service orientation/proven relationship-building skills


• Experience in using Microsoft Excel


• Strong understanding of Annuity products and procedures

Location: Hyderabad, India

Time Type: Full time

Shift Timings: Night Shifts (US Time Zone) 10:30 PM IST to 7:30 AM IST