Senior Analyst - Insurance Operations

Marsh; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Marsh is seeking a Senior Analyst for Insurance Operations in Mumbai/Pune. This hybrid role requires at least three days in the office weekly and involves learning end-to-end lifecycle for UK Insurance Broking.

You will build expertise through in-house training and contribute to process improvements while supporting client services. You will join a team focused on timely case delivery, KPI adherence, and SOP development, with opportunities for professional growth through in-house programs and

Qualifications

• Graduate with 2+ years of experience in insurance broking.
• Good verbal and written communication skills.
• Ability to learn new processes and systems, adapt to change.
• Ability to prioritize and organize tasks and work independently.

Responsibilities

• Manage own queue of work to ensure timely delivery on all cases as per SLA.
• Understand and process cases as per process guidelines and checklist.
• Deliver on KPI's as per company standards.
• Escalate delays and queries after due investigation.
• Create SOPs for new processes and update manuals.
• Perform quality checks and identify opportunities for improvements.

Skills

Analytical ability

MS Office

Communication skills

Attention to detail

Teamwork

Education

Graduate

Tools

MS Office

Job description

Company: Marsh

Description:

We are seeking a talented individual to join our Insurance Operations team, part at of our risk business Marsh. This role will be based in Mumbai/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Analyst - Insurance Operations

An opportunity to understand end to end lifecycle for UK Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course

All benefits as per the location HR policy will be applicable

We will count on you to:

• Manage own queue of work to ensure timely delivery on all cases as per SLA
• Understand and process cases as per process guidelines and checklist
• Deliver on KPI's as per company standards
• Escalate delays and queries appropriately after due investigation
• Responsible for creation of SOPs for new processes, update process manuals
• Perform quality checks as per process requirement
• Identify opportunities for process improvements with a view to provide better client services
• Participate in process update sessions, Process Knowledge Tests, training and coaching sessions
• Ensure adherence to policies & procedures as per organization's standards and SOPs
• Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adhere to data and information security guidelines

What you need to have:

• Good verbal and written communication skills
• Attention to detail
• Ability to learn new processes and systems, ability to adapt to change
• Ability to prioritize and organize tasks
• Ability to work independently and as a part of a team
• Graduate
• 2+ years of experience in insurance broking domain

What makes you stand out?

• Analytical ability
• Good working knowledge of MS Office particularly Word & Excel

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com , or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other c