Senior Analyst I - ServiceNow Administrator

MKS Instruments; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MKS Instruments in India is seeking a Senior Analyst I - ServiceNow Administrator to lead and deliver enterprise ServiceNow initiatives. You will design, develop, and optimize ITSM, ITOM, CMDB, and custom apps, while collaborating with business stakeholders to translate requirements into scalable solutions.

This hands-on role requires architectural judgment, governance, and mentoring of developers, with responsibilities across upgrades, integrations (REST, SOAP, IntegrationHub, MID Server) and

Qualifications

• 5-8 years of hands-on ServiceNow development experience in enterprise environments.
• Experience leading platform upgrades and managing release cycles.
• Strong knowledge of ITSM, ITOM, CMDB and related modules.

Responsibilities

• Serve as hands-on technical lead for ServiceNow development initiatives across the enterprise.
• Design, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting.
• Lead technical design sessions and actively implement approved solutions.
• Establish and enforce coding standards, development patterns, and platform governance.
• Drive scalable solutions across ITSM, ITOM, CMDB, SPM and custom scoped applications.

Skills

ServiceNow development

Lead hands-on

ITSM

ITOM

CMDB

REST

SOAP

IntegrationHub

MID Server

Service Portal

UI Builder

Agile/Scrum

CSA

CAD

CIS

Education

Bachelor’s degree in Computer Science or Information Systems

Tools

ServiceNow Platform

IntegrationHub

MID Server

REST

SOAP

UI Builder

Job description

Senior Analyst I - ServiceNow Administrator

Aug 6, 2026

A Day in Your Life at MKS:

We are seeking a highly skilled Senior ServiceNow Engineer to join our ServiceNow Team and help drive the evolution of the ServiceNow platform at MKS. As a ServiceNow Engineer, you will design, build, and enhance solutions across ITSM, ITOM, SPM, HAM, SAM, and Employee Center. You’ll partner closely with business stakeholders to translate requirements into scalable technical designs and deliver high quality solutions that improve user experience, automate operations, and strengthen platform maturity.

This position requires a blend of hands-on development, platform engineering, and business analysis skills. You will contribute across the full development lifecycle from discovery and design through deployment, while helping shape the future of how our organization uses ServiceNow.

You Will Make an Impact By:

• Serve as the hands-on technical lead for ServiceNow development initiatives across the enterprise
• Design, develop, and maintain complex ServiceNow solutions using best-practice configuration and scripting
• Lead technical design sessions and actively implement approved solutions
• Establish and enforce coding standards, development patterns, and platform governance
• Drive scalable solutions across ITSM, ITOM, CMDB, SPM and custom scoped applications
• Build and maintain integrations using REST, SOAP, IntegrationHub, and MID Server
• Lead ServiceNow upgrades, patching, and regression testing activities
• Mentor developers through code reviews and technical guidance
• Perform platform optimization, performance tuning, and technical debt reduction

Required Skills:

• 5-8 years of hands-on ServiceNow development experience in enterprise environments
• Proven experience acting as a lead while remaining hands-on
• Strong experience with ServiceNow modules such as ITSM, ITOM,SPM,CMDB, and custom applications
• Extensive experience building and supporting ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server)
• UI delivery using Service Portal and/or UI Builder.
• Experience leading platform upgrades and managing release cycles
• Knowledge of performance optimization, instance health, and scalability
• Strong problem-solving skills and the ability to troubleshoot complex platform issues

Preferred Skills:

• Hands-on experience with ITOM Discovery, Service Mapping, SPM
• Familiarity with Agile/Scrum practices for ServiceNow development
• ServiceNow certifications such as CSA, CAD, and CIS (ITSM, ITOM, or CMDB)
• Bachelor’s degree in computer science, Information Systems, or equivalent experience

#LI-MK1

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at:[e-mail] .

MKS Instruments provides advanced technology solutions and instruments for semiconductor manufacturing, electronics, and specialty industrial applications, enhancing process performance and enabling innovative advancements.

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