Senior Analyst - HR Operations

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JLL Gurugram is seeking an HR Operations professional to resolve Tier 1 queries and transactions related to core HR processes. You will maintain data in Workday, assist global employees across APAC, EMEA, and AMR, and support global compensation audits and reports.

You'll manage data corrections, semi-functional Workday issues, and ServiceNow queries, contributing to a Knowledgebase and SOP updates. Strong MS Office skills and Workday experience are preferred.

Qualifications

• Experience in HR processes and procedures.
• Strong communication in English and other languages may be preferred.
• Familiarity with Workday HR environment is a plus.

Responsibilities

• Resolve Tier 1 queries and transactions related to core HR processes.
• Maintain data on Location Creation, Data Correction, transaction rescinds and System Security requests in Workday.
• Demonstrate high proficiency in HR processes and SOPs to resolve complex queries.
• Work with global employee/HR users from APAC, EMEA & AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and documentation to employees.
• Manage semi-functional issues in Workday and EIB Validations and Mass uploads.
• Handle One-time payments bulk uploads and compensation requests.
• Coordinate queries on ServiceNow and assist with knowledge base maintenance.
• Assist SME/Sr. SME with building and maintaining a Knowledgebase for Case Management.
• Update SOPs and Process Maps based on changes; support transitions.
• Identify complex queries and elevate to the right stakeholders.
• Adhere to KPIs, KRAs, SLAs and customer service standards.

Skills

HR fundamentals

Communication skills

Workday HR

ServiceNow knowledge

MS Office

Customer service orientation

Education

Bachelor's/Master's degree in Human Resources or Personnel Management

Tools

Workday

ServiceNow

MS Office Suite

Job description

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 ® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY SM . JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com .

What this job involves:

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
• Working with and assisting global employee/HR users from APAC, EMEA & AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
• Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
• Manage One-time payments bulk uploads and comp requests.
• Managing & Coordinating queries on Case management tool Service now effectively.
• Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
• Active participation on any new transitions and documents creation.
• Assist with data correction or elevate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
• Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
• Update/Review SOP's and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes
• Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
• Ability to identify and elevate complex queries to appropriate stakeholders
• Adhere to agreed KPIs, KRAs, SLAs and customer service standards
• Managing client calls with the Global process partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

• Understanding or Knowledge of HR fundamentals, practices, and procedures
• Strong written and verbal communication skills
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool ServiceNow an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
• Bachelor's/Master's degree in Human Resources or Personnel Management
• 3-4 years of experience in HR or client services role preferred
• Comfortable to work in Global shift timing.

Sound like you? In this role, your key responsibilities will include:

• Highly Organized and Self-motivated
• Highly Employee and Customer centric
• Strong team player, willing to learn and share experiences with other team members
• Attention to detail and ability to work towards tight deadlines
• Result oriented and Proactive in achieving results
• Ability to manage competing priorities and multiple stakeholders
• Highly Flexible and Adaptable to conditions and business requirements

What we can do for you:

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location:

On-site -Gurugram, HR

Scheduled Weekly Hours:

40