Senior Analyst - HR Operations

JLL; Gurugram District; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Gurugram, India, is seeking an HR Operations Associate to resolve Tier 1 HR queries, maintain Workday data, and support global HR users across APAC, EMEA & AMR.

The role requires 3–4 years in HR or client services, with Workday and ServiceNow experience, and strong MS Office skills. You will help with SOP updates and knowledge management in a fast-paced, global team.

Formación

• Experience in HR processes and case management.
• Familiarity with Workday and ServiceNow.
• Excellent written and verbal communication.

Responsabilidades

• Resolve Tier 1 HR queries and transactions.
• Maintain data on location creation and data corrections in Workday.
• Coordinate with global HR users across APAC, EMEA & AMR.
• Support global compensation audits and reports.
• Create and update SOPs and knowledge articles.

Conocimientos

HR fundamentals

Strong communication

Workday HR

ServiceNow

MS Office Suite

Educación

Bachelor's/Master's in Human Resources

Herramientas

Workday

ServiceNow

MS Office

Descripción del empleo

Job Description:

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

What this job involves

• Resolve Tier 1 queries and transactions related to core HR processes
• Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday.
• Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries.
• Working with and assisting global employee/HR users from APAC, EMEA & AMR.
• Manage Global compensation audits and reports.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue.
• Managing semi-functional issues in Workday and EIB Validations and Mass uploads.
• Manage One-time payments bulk uploads and comp requests.
• Managing & Coordinating queries on Case management tool Service now effectively.
• Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management.
• Active participation on any new transitions and documents creation.
• Assist with data correction or elevate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service
• Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams.
• Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes
• Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework.
• Ability to identify and elevate complex queries to appropriate stakeholders
• Adhere to agreed KPIs, KRAs, SLAs and customer service standards
• Managing client calls with the Global process partners on a regular basis and ensures required documentation
• Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience

Key Skills

• Understanding or Knowledge of HR fundamentals, practices, and procedures
• Strong written and verbal communication skills
• Previous experience in a Workday HR environment preferred or similar HR ERP desirable
• Knowledge of Case Management tool ServiceNow an added advantage
• Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word.
• Bachelor’s/Master’s degree in Human Resources or Personnel Management
• 3-4 years of experience in HR or client services role preferred
• Comfortable to work in Global shift timing.

Sound like you? In this role, your key responsibilities will include

• Highly Organized and Self-motivated
• Highly Employee and Customer centric
• Strong team player, willing to learn and share experiences with other team members
• Attention to detail and ability to work towards tight deadlines
• Result oriented and Proactive in achieving results
• Ability to manage competing priorities and multiple stakeholders
• Highly Flexible and Adaptable to conditions and business requirements

What we can do for you

At JLL, We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.