Senior Analyst -HR operations

Diageo España SA; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Diageo's First Point HR service organisation in Bengaluru seeks a Senior Analyst, HR Operations to deliver accurate, timely employee lifecycle, documentation and data-management activities. This individual contributor role handles standard and moderately complex requests, resolves cases escalated from the Contact Centre, and ensures transactions meet service levels.

You will use Workday, ServiceNow, Doc Genie and other tools to maintain employee data, generate documentation, and support payroll

Job description

About Us

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

Context and Scope

First Point is Diageo's HR service organisation, providing consistent, high-quality support to employees, Line Managers, HR Business Partners and HR colleagues across the markets it serves. The organisation delivers a broad range of services across employee lifecycle processes, legal documentation, benefits administration, employee data management, policy guidance and HR systems support.

The Senior Analyst, HR Operations is an individual contributor role responsible for the accurate and timely delivery of employee lifecycle, documentation and data-management activities. The role manages standard and moderately complex requests, resolves cases escalated from the Contact Centre and other HR teams, and ensures that transactions are completed in accordance with agreed service levels, policies, controls and market requirements. The role uses Workday, ServiceNow, Doc Genie and other enabling technologies to maintain employee and position data, generate documentation, record complete audit trails and support payroll or downstream teams. It works closely with HRBPs, Market HR teams, employees, Line Managers and other First Point teams to provide a seamless customer experience and contribute to continuous improvement.

Role Dimensions a. Financial b. Market and Role Complexity c. Leadership Contribution Purpose of the Role To deliver accurate, timely and customer-focused HR Operations services across employee lifecycle, documentation and employee-data processes. The Senior Analyst applies sound process and systems knowledge to complete transactions right first time, resolve standard and moderately complex queries, maintain robust audit trails and support a consistent employee and manager experience. The role also contributes to service improvement by identifying recurring issues, sharing knowledge and supporting changes to processes, tools and ways of working.

Key Accountabilities

• 1. Deliver Employee Lifecycle and Data Transactions
• 2. Manage Queries, Cases and Customer Expectations
• 3. Ensure Quality, Compliance and Control
• 4. Support Operational Excellence and Continuous Improvement
• 5. Contribute to Projects, Cyclical Activities and Team Capability