Senior Customer Service Analyst

Diageo India Pvt Ltd; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Diageo India Pvt Ltd in Bengaluru is seeking a Senior Analyst for OM & CS to handle customer service across On-Trade and Take Home channels. You will take ownership of customer queries, resolve issues, and build robust customer relationships to support Diageo’s position as a supplier of choice.

The role requires at least 6 months in a busy customer service context, familiarity with SAP and Salesforce/CRM tools, and the ability to collaborate cross-functionally within a fast-paced, international

Qualifications

• Graduation in any field.
• At least 6 months customer service experience in a busy customer service role.
• Knowledge of SAP and Salesforce/CRM tools is a significant advantage.
• Flexibility to work in a multinational environment.

Responsibilities

• Take personal ownership of customer queries and issues and act as the first point of escalation for resolution.
• Build strong relationships with customers to maximise value from interactions.
• Collaborate with Supply, Commercial, Marketing, Finance and Quality teams to ensure service excellence.

Skills

Customer Service

Interpersonal skills

Education

Graduation in any field

Tools

SAP

Salesforce CRM

Job description

Senior Analyst - OM & CS Job Description

About us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has an important role in our company, for our people, our diversity, our brands, in how we perform and how we create shared value.

About the function

The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction.

About the role

The role of a Customer Services Executive supports the On-Trade, Take Home Trade & Route To Market total beverage alcohol proposition and Consumer Care in GB and Geo. To ensure every Customer/Consumer receives excellent customer service and supplies significantly to ensuring Diageo maintains its position as supplier of choice. To build brilliant Customer/Consumer relationships that maximize the value created in every Customer/Consumer interaction. Take personal ownership of all Customer/Consumer queries & issues and act as first point of escalation for resolution of Customer Queries. To build great business partnerships with Supply, Commercial, Marketing, Finance and Quality colleagues.

About you

If you are interested in developing a career in the Sales Support area, have strong social skills and keen to join an international company, this is a phenomenal opportunity for you!

What you will bring

• Graduation in any field
• At least 6 months Customer Service Experience in a busy customer service role
• Knowledge of SAP and SalesForce/CRM tools is a significant advantage
• Flexibility

Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type : Regular Primary Location: Bangalore Karle Town SEZ Additional Locations : Job Posting Start Date : 2026-08-24 Experience Level Senior Level