Senior Analyst – Client Managed Services

Jobtailor; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Jobtailor in Mumbai seeks a Business Analyst with a strong capital markets background to provide first-line support, analyze client requirements, and define financial software solutions.

You will engage with front and back-office teams, document issues, support implementations, and help optimize workflows across fixed income, derivatives, and treasury processes.

Qualifications

• Excellent verbal and written communication in English.
• Broad knowledge of financial products (fixed income, equity, derivatives, commodities, FX).
• P&L reporting, attribution and key concepts.
• Understanding of risk, pricing analytics.
• Front and back-office reporting, settlement processing, trade lifecycle.

Responsibilities

• Provide first-line functional support to clients, troubleshooting and resolving issues promptly.
• Define and implement software solutions.
• Direct communication with cloud clients using Calypso modules for daily activities.
• Investigate operational issues reported by clients.
• Suggest resolutions and prevention for recurring issues.
• Provide advice on Calypso client implementations.
• Make changes to functional system configurations.
• Check execution of scheduled tasks and supervise real-time interfaces.
• Analyze root causes of failures and propose solutions.
• Look for ways to improve customer usage of the application.
• Build helpdesk tickets with test cases for Product Support.
• Prioritize deployment of hotfixes into test environments.
• Perform pre-validation testing of hotfixes or configuration changes.

Skills

English communication

Capital markets knowledge

P&L reporting

Risk & pricing analytics

Front & Back-office reporting

Education

Master's degree in Finance

Job description

Responsibilities

• Provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner.
• Defining and implementing software solutions.
• Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc.
• Investigate operational issues reported by Client’s users.
• Suggest how to resolve an issue and how to prevent its reoccurrence.
• Provide advice relating to Client implementation of Calypso.
• Make changes to functional configuration of the system.
• Check the execution (success, failures) of scheduled tasks.
• Supervise the exceptions related to real-time interfaces.
• Analyse and identify the root cause of failures/exceptions and detail the possible solutions.
• Look for ways to improve customers usage of the application.
• Build helpdesk ticket including a test case that explains the issue and demonstrate the issue to Product Support team if needed.
• Prioritize the deployment of a hotfix into a test environment.
• Perform pre-validation testing of hotfixes or config changes in Client’s test environment.

Requirements

• Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.
• Excellent verbal and written communication skills in English
• Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.
• P&L reporting, including attribution and key concepts
• Understanding of Risk, Pricing, analytics
• Front and Back-office reporting
• Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data
• At least 3 years of experience in the capital markets sector (Business Analyst, Operations)