Senior Calypso Production Support Engineer

Luxoft India; Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Luxoft India is looking for an experienced professional in Gurugram District to provide L1/L2 production support for Calypso. The role involves monitoring incidents, configuring applications, and ensuring performance standards are met.

The ideal candidate has over 8 years of experience in Calypso support with strong domain knowledge in capital markets. This position requires great analytical skills and stakeholder management.

Qualifications

• 8+ years of strong experience in Calypso production support.
• Strong domain knowledge in capital markets with an end-to-end understanding of the trade lifecycle.
• Hands-on experience in L1/L2 support and incident management.

Responsibilities

• Provide L1/L2 production support, monitor and resolve incidents.
• Configure application workflows and perform batch monitoring.
• Maintain effective communication with internal teams and stakeholders.

Skills

Calypso production support

Capital markets domain knowledge

Incident management

Analytical skills

Unix/Linux basics

Stakeholder communication

Tools

ServiceNow

Monitoring tools

Build tools

Job description

Responsibilities

• Provide L1/L2 production support, including monitoring and incident resolution
• Participate in Weekly application maintenance activities, support monthly releases
• Analyze issues raised by business users, configure the application to meet functional needs
• Manage and resolve incidents in collaboration with Product Owners and BAs
• Perform batch monitoring and ensure timely execution of scheduled jobs
• Configure application workflows, business logic, and process flows
• Ensure system security, availability, and performance standards are maintained
• Handle user queries and provide timely support to business stakeholders
• Maintain effective communication with internal teams and external stakeholders

Mandatory Skills

• 8+ years Strong experience in Calypso production support
• Strong domain knowledge in capital markets, E2E understanding of trade life cycle, Settlements, Confirmation
• Basic knowledge on Trade booking model, Market data setup and Integration of trade interfaces like Markitwire, Bloomber
• Ability to work in a high-pressure environment, Shifts in Australia / London / India time zone
• Hands-on experience in L1/L2 support and incident management in Calypso Syste
• Experience in batch monitoring and job schedulin
• Good analytical and problem-solving skill
• Basic knowledge of Unix/Linux environment
• Experience with tools such as ServiceNow, monitoring tools, and build tool
• Strong stakeholder communication and customer handling skill

Nice-to-Have Skills

• Experience with capital markets application
• Hands-on experience with Calypso (preferred