Senior Analyst - Claim Operations

Arthur J. Gallagher & Co. (AJG); Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher in India is seeking a dynamic Sr Analyst – Claims Reporting to deliver exceptional service, assist with claims processes, and ensure meticulous documentation across US, UK, and NZ geographies. The role emphasizes collaboration with global teams and continuous improvement within the shared services group.

The ideal candidate will bring 1+ year of international voice experience, strong communication skills, and a proactive mindset to support client satisfaction and operational excellence.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Time management and multitasking in a fast-paced environment.
• Empathy and collaboration with global teams.
• Attention to detail in claims reporting and documentation.

Responsibilities

• Deliver high-quality customer service and claims support across geographies.
• Prepare and present reports on customer service activities and performance metrics.
• Collaborate with virtual teams and supervisors to drive accuracy and timeliness.
• Identify process gaps and implement improvements for efficiency and compliance.
• Maintain thorough documentation and ensure compliance with procedures.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Attention to detail

Adaptability

Education

Graduate

Job description

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Gallagher Center of Excellence is on the lookout for dynamic Claims Reporting Senior Analysts to join our esteemed Claims team. As the pivotal Sr Analyst – Claims Reporting, you will be entrusted with the mission of delivering unparalleled customer service, adept claims assistance, and meticulous compliance and documentation across diverse geographies. Your role is crucial in ensuring the seamless transition and delivery of various shared services functions to our internal stakeholders, all while championing a culture of excellence. Furthermore, you will play a key role in nurturing a collaborative environment, fostering continuous improvement, and maintaining a steadfast focus on customer satisfaction within the shared services team. This position offers the unique opportunity to engage with teams across the US, UK, and New Zealand. Experience in client management will be considered a significant advantage.

How you'll make an impact

Responsibilities:

• Excellent communication skills (Interpersonal, verbal, Presentation written & Email)
• Able to work with Supervisor and virtual teams with collaborative efforts
• Ability to prioritize, manage and deliver on multiple projects simultaneously
• Strong bias towards action, flexible, resourceful and able to operate effectively within a Dynamic and fast paced environment
• Positive Attitude, Team Player, Self-Starter, initiative driven, ability to work independently
• Identification of process gaps and steps to mitigate with optimum accuracy
• Compile and present reports on customer service activities and performance metrics
• Collaborate and maintain strong inter-team relationships

About you

Qualifications:

Education:

Minimum Required Degree: Graduate Preferred Degree: Any bachelors degree

Certificate: Customer Service – Need to have/ Insurance Domain knowledge – Good to have

Experience:

• Candidate must have minimum 1 year of experience on paper
• Should be only from International Voice background
• Good Academic record (50% or above)

Knowledge, Skills and Ability

• Excellent Communication & Interpersonal Skills
• Problem-Solving Skills
• Time Management Skills
• Technical Skills
• Empathy
• Adaptability
• Attention to Detail
• Teamwork
• Resilience

Competencies:

Communication & Customer Focus: Effectively convey information and actively listen to clients, prioritizing their needs and building strong relationships to enhance satisfaction and loyalty.

Problem Solving & Collaboration: Proactively identify and resolve issues while working seamlessly with internal teams to deliver comprehensive and effective solutions.

Proactiveness & Innovation: Anticipate customer needs and drive creative solutions to enhance service delivery and stay ahead in a competitive market.

Accountibiltiy & Flexibility: Take responsibility for actions and outcomes while adapting to changing circumstances to meet client and organizational needs effectively.

Planning & Prioritization: Strategically organize tasks and allocate resources to efficiently manage time and focus on the most critical activities to achieve goals.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)