Senior Analyst

Carrier; Hyderabad; On-site; INR 400,000 - 650,000; Full time

Job summary

Carrier is looking for an AR Collection Associate in Hyderabad to manage invoices, follow up on payments, and resolve disputes to ensure timely cash collection. You will maintain aging reports, coordinate with billing and sales, and document activities in ERP/CRM systems.

Ideal candidates have 0–5 years in AR collections, strong Excel skills, and familiarity with ERP tools such as SAP, Oracle NetSuite, or Microsoft Dynamics 365. Commerce graduates are preferred.

Qualifications

• Bachelor’s degree preferred in Commerce, Finance or related field.
• 0–5 years in AR collections, finance, or accounting.
• Experience with ERP systems such as SAP, Oracle NetSuite, or MS Dynamics 365 is a plus.

Responsibilities

• Monitor overdue customer accounts and outstanding balances.
• Follow up with customers via phone/email/portals for payments.
• Maintain collection schedules and aging reports for accuracy.
• Investigate invoice discrepancies and payment disputes to resolve them.
• Coordinate with billing, sales and customer service teams on collections.
• Negotiate payment plans when appropriate and document progress.

Skills

Communication skills

Negotiation

Analytical thinking

Attention to detail

MS Excel

ERP/CRM familiarity

Education

Bachelor’s degree in Commerce/Finance

Tools

SAP ERP

Oracle NetSuite

Microsoft Dynamics 365

Job description

An AR Collection Associate is responsible for managing outstanding customer invoices, following up on overdue payments, resolving billing disputes, and ensuring timely collection of receivables. The role supports healthy cash flow and maintains positive customer relationships.

Key Responsibilities

• Monitor customer accounts for overdue payments and outstanding balances
• Contact customers via phone, email, or portals for payment follow-ups
• Maintain collection schedules and aging reports
• Investigate and resolve invoice discrepancies or payment disputes
• Reconcile customer accounts and update payment records
• Coordinate with internal teams such as billing, sales, and customer service
• Negotiate payment plans when necessary
• Ensure compliance with company policies and collection procedures
• Prepare daily/weekly/monthly collection status reports
• Maintain accurate documentation of collection activities in ERP/CRM systems

Required Skills

• Strong communication and negotiation skills
• Good analytical and problem‑solving abilities
• Attention to detail and accuracy
• Knowledge of AR processes and collection techniques
• Proficiency in MS Excel and accounting software/ERP tools
• Ability to manage multiple accounts and deadlines
• Customer service orientation

Preferred Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 0–5 years of experience in AR collections, finance, or accounting
• Experience with ERP systems such as SAP ERP, Oracle NetSuite, or Microsoft Dynamics 365 is a plus
• Knowledge of accounting principles and invoicing processes

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.