Senior Administrator Salesforce Platform

Emerson; Mohali; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Emerson is seeking a proactive Salesforce administrator to manage platform governance, security, and data quality for a global enterprise. You will configure objects, fields, layouts, and automation, while ensuring scalable, governance-aligned solutions with Northstar standards.

Role emphasizes collaboration with Cybersecurity, Privacy, Compliance, and Audit teams, plus delivering reports, dashboards, and training materials for user adoption.

Qualifications

• 5+ years of Salesforce administration experience in a complex global enterprise
• Experience with governance, release management, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Bachelor's degree in Information Systems, CS, Engineering, or related field
• Experience with a Salesforce Center of Excellence operating model (preferred)

Responsibilities

• Platform administration and governance: manage access, security, configurations, and automation
• Security, operations, and release management: support governance reviews, deployments, and production-readiness activities
• User support, data quality, and innovation: develop user guides, enablement, and data quality improvements
• Develop reports, dashboards, scorecards, and metrics to drive adoption and business performance
• Support Data Cloud, Agentforce administration, identity resolution, and governance controls

Skills

Salesforce admin

Security & access control

Data management

Reporting & dashboards

Flow Builder & automation

Education

Bachelor's degree in Information Systems, Computer Science, Engineering

Tools

Salesforce

Data Cloud

Agentforce

Manufacturing Cloud

Experience Cloud

Job description

In This Role, Your Responsibilities Will Be:

Platform administration and governance

• Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Maintain configuration inventories, process guides, platform documentation, and administration standards

Security, operations, and release management

• Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

User support, data quality, and innovation

• Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Who You Are:

You are a proactive, customer-focused Salesforce professional who combines hands-on expertise with business acumen and operational discipline. You are recognized as a trusted partner, collaborative problem solver, and advocate for secure, scalable platform practices that improve adoption and business outcomes.

For This Role, You Will Need:

• Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
• Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
• Salesforce governance, release management, operational support, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners
• Excellent communication, stakeholder management, and cross-functional collaboration skills
• Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart:

• Bachelors degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
• Experience supporting a Salesforce Center of Excellence operating model
• Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
• Industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance experience
• Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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