Senior Administrator Salesforce Platform

Emerson; Chandigarh; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Emerson is seeking a proactive Salesforce Platform Administrator to support a global enterprise with governance, security, and data quality initiatives. You will manage user access, configurations, deployments, and reporting while collaborating with Cybersecurity, Compliance, and business teams.

Ideal candidates have 5+ years of Salesforce administration experience, strong communication skills, and a proven track record delivering scalable, configuration-first solutions aligned with Northstar

Qualifications

• Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
• Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
• Salesforce governance, release management, operational support, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners
• Excellent communication, stakeholder management, and cross-functional collaboration skills
• Ability to support a globally distributed user base and balance responsiveness with governance

Responsibilities

• Platform administration and governance: Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Platform administration and governance: Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Platform administration and governance: Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Platform administration and governance: Maintain configuration inventories, process guides, platform documentation, and administration standards
• Security, operations, and release management: Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Security, operations, and release management: Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Security, operations, and release management: Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Security, operations, and release management: Monitor platform health, performance, adoption, controls, and system stability while managing operational risk
• User support, data quality, and innovation: Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• User support, data quality, and innovation: Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• User support, data quality, and innovation: Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• User support, data quality, and innovation: Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• User support, data quality, and innovation: Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Skills

Salesforce administration

Security & access

Governance & compliance

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related

Tools

Salesforce Platform

Data Cloud

Agentforce

Experience Cloud

Manufacturing Cloud

Job description

In This Role, Your Responsibilities Will Be:

Platform administration and governance

• Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Maintain configuration inventories, process guides, platform documentation, and administration standards

Security, operations, and release management

• Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

User support, data quality, and innovation

• Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Who You Are:

You are a proactive, customer-focused Salesforce professional who combines hands-on expertise with business acumen and operational discipline. You are recognized as a trusted partner, collaborative problem solver, and advocate for secure, scalable platform practices that improve adoption and business outcomes.

For This Role, You Will Need:

• Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
• Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
• Salesforce governance, release management, operational support, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners
• Excellent communication, stakeholder management, and cross-functional collaboration skills
• Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart:

• Bachelors degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
• Experience supporting a Salesforce Center of Excellence operating model
• Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
• Industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance experience
• Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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