Senior Account Manager

Monday Marketing Company; Indore District; On-site; INR 1,500,000 - 2,800,000; Full time

Benefits offered by this job

Job summary

Monday Marketing Company is seeking a Senior Account Manager to own a portfolio of client accounts, mainly D2C brands, and drive retention and growth. You will run quarterly reviews with founders, manage the account team, and handle escalations.

You will work with MMC leadership on account planning and growth strategies, mentor junior staff, and manage renewals and forecasts in the CRM. The role is on-site in Indore or remote within India, with occasional visits to the Indore office.

Qualifications

• 4 or more years of agency account management experience, including D2C brands.
• Managed or mentored at least one person.
• Understands D2C unit economics: AOV, CAC, repeat rate and contribution margin.
• Confident presenting to founders.
• Uses a CRM such as HubSpot or Zoho.

Responsibilities

• Own a portfolio of client accounts, mostly D2C, and their retention and growth.
• Run quarterly business reviews with founders and marketing heads.
• Set account plans and targets with the performance, creative and SEO leads.
• Manage Junior Account Managers and Client Servicing Executives.
• Handle escalations, and recover accounts that are at risk.
• Find and close renewals and further work with the sales team, and keep forecasts in the CRM.

Skills

Account management

CRM usage

Leadership

Presenting to founders

Tools

HubSpot

Zoho CRM

Job description

Own a portfolio of D2C accounts and the founder relationships behind them.

You are the person a founder calls first. As a Senior Account Manager at MMC, you own a portfolio of client accounts, mostly D2C brands, and you answer for their retention and growth. You run quarterly reviews with founders, manage the account team and handle escalations. You also work directly with MMC's leadership on how accounts are planned and grown. The role is open on-site in Indore or remote within India. Remote hires may occasionally be asked to visit our Indore office.

• You have a say in how MMC runs its accounts.

What you will own

• Own a portfolio of client accounts, mostly D2C, and their retention and growth
• Run quarterly business reviews with founders and marketing heads
• Set account plans and targets with the performance, creative and SEO leads
• Manage Junior Account Managers and Client Servicing Executives
• Handle escalations, and recover accounts that are at risk
• Find and close renewals and further work with the sales team, and keep forecasts in the CRM

You probably are

• 4 or more years of agency account management, including D2C brands
• You have managed or mentored at least one person
• You understand D2C unit economics: AOV, CAC, repeat rate and contribution margin
• Confident presenting to founders
• You use a CRM such as HubSpot or Zoho

A bonus if you have

• B2B and education accounts
• Marketplaces

What you'll grow into

Running a group of accounts and heading up the client servicing team.

Where you would work

On-site at our office in Vijayanagar, Indore, or remote from anywhere in India. Both options are open for this role. Remote hires may occasionally be asked to visit the Indore office.

Reports to Founder and CEO, until a Head of Client Servicing joins · Rolling, open now