Senior Account Executive - Inbound Sales

Freshworks; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Freshworks is seeking a Senior Account Executive for Inside Sales (CX NA Inbound) in Chennai to capitalize on a steady stream of inbound leads. You will drive high-velocity B2B SaaS sales, qualify opportunities, and demonstrate value to North American prospects.

You will own the full sales cycle, from discovery through negotiation and closing, while maintaining a strong pipeline and achieving quotas. Strong communication and consultative selling are essential.

Qualifications

• 3–6 years of proven inbound B2B SaaS sales success.
• Experience selling to North American clients.
• Strong discovery and consultative selling skills.
• Proficiency with CRM and sales engagement tools.
• Excellent written and spoken English.

Responsibilities

• Inbound lead management and qualification at high volume.
• Own full sales cycle from inquiry to closure and product demo.
• Meet or exceed quarterly/annual sales quotas and forecast revenue.
• Develop and nurture relationships with stakeholders across accounts.
• Maintain accurate pipeline visibility using CRM and sales tools.

Skills

Inbound sales

SaaS

North America

CRM

Tools

SalesLoft

Outreach.io

Salesforce

HubSpot

Job description

Senior Account Executive - Inside Sales (CX NA Inbound) Job Description We are seeking a highly motivated and customer-centric Account Executive to join our growing inbound sales team. This is a critical role responsible for capitalizing on a steady stream of marketing-qualified leads and converting interest into revenue. The ideal candidate will have a proven track record in a high-velocity inbound SaaS sales environment, a deep understanding of the sales lifecycle, and the ability to effectively articulate our value proposition to prospects in the given region. You will be instrumental in driving revenue growth by mastering the art of converting inbound interest into loyal customers.

Key Responsibilities

Inbound Lead Management & Qualification: Engage with a high volume of inbound leads from various marketing channels with speed and efficiency. Conduct thorough discovery calls to qualify leads, uncover prospect needs, pain points, and business objectives, effectively positioning our SaaS solution as the optimal answer. Manage and prioritize the inbound lead pipeline to consistently meet and exceed quarterly and annual sales quotas.

Full Sales Cycle Management

Own the entire sales cycle from initial inbound inquiry and qualification through product demonstration, proposal generation, negotiation, and deal closure. Deliver compelling and tailored product demonstrations (often virtually) that highlight the unique value and ROI of our platform for the given region audience.

Revenue Generation & Quota Attainment

Consistently meet or exceed individual sales targets and contribute significantly to the team's overall revenue goals. Forecast sales accurately and maintain a healthy pipeline coverage. Identify upsell and cross-sell opportunities within newly acquired accounts post-initial sale.

Strategic Account Engagement

Develop and nurture strong, long-term relationships with prospects and key stakeholders, acting as a trusted advisor throughout the sales process. Navigate complex organizational structures and identify all relevant decision-makers and influencers. Understand the competitive landscape and articulate our differentiating factors effectively.

Qualifications

Proven Inbound Sales Success of 3-6 years : Demonstrated track record of consistently meeting or exceeding sales quotas in a B2B SaaS inbound sales environment, with significant experience selling to North American clients.

Inbound Lead Conversion Expertise

Skill in rapidly engaging, qualifying, and converting a high volume of marketing-qualified leads.

Consultative Selling & Discovery

Strong ability to conduct deep discovery, actively listen, understand complex business challenges, and articulate value-based solutions rather than just features.

Compelling Presentation & Demonstration

Exceptional ability to deliver engaging and tailored virtual product demonstrations and presentations that resonate with diverse North American audiences, including C-level executives.

Objection Handling & Negotiation

Proven skill in anticipating, addressing, and overcoming objections effectively, leading to successful negotiations and deal closures.

Pipeline Management & Forecasting

Strong proficiency in managing a sales pipeline, accurately forecasting revenue, and utilizing CRM tools (e.g., Salesforce, HubSpot) to track progress and report on performance.

Communication Excellence

Outstanding verbal and written communication skills in English, with a strong understanding of North American business etiquette and cultural nuances.

Resilience & Persistence

High level of tenacity and a positive attitude, with a strong drive to succeed in a target-driven environment.

Self-Motivation & Autonomy

Ability to work independently, manage time effectively, and take initiative to drive results without constant supervision, often during hours that align with the North American market.

Adaptability & Learning Agility

Quick learner, capable of adapting to new technologies, market changes, and evolving sales strategies.

Tech Savvy

Comfortable with SaaS platforms and proficient in using sales engagement tools (e.g., SalesLoft, Outreach.io), and CRM systems.

Desired Skills

Experience selling within specific industries relevant to the market (e.g., FinTech, HR Tech, Healthcare). Familiarity with specific sales methodologies (e.g., MEDDIC, Challenger Sale, SPIN Selling, Sandler). Strong analytical skills to identify trends and opportunities from sales data.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.

Fresh vision. Real impact. Come build it with us.

Experience Level Senior Level