Sr Account Management (EX) - Top Tier NA Professional

Freshworks; Chennai; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Freshworks in Chennai seeks an experienced Enterprise Account/Portfolio Manager to cultivate deep relationships within existing customers and drive incremental revenue by delivering value through the Freshworks platform.

You will own expansion plans, engage C-level stakeholders, and coordinate with customer success, product, and billing teams to ensure adoption and renewals across a defined portfolio.

Qualifications

• Experience selling to VP or C-level executives.
• 4-8 years of total sales experience; 2+ years SAAS sales experience.
• Experience expanding usage in existing customers.
• Track record of selling into Mid Market and Enterprise.
• Experience closing complex sales cycles using solution selling.
• Strategic account planning and ROI justification experience.
• Proven quota achievement and account growth.
• Understanding of EX/ITSM tech domain.
• Portfolio planning and prioritization experience.
• Strong presentation and stakeholder management skills.
• Willingness to work NA night shift.

Responsibilities

• Become resident expert on the Freshworks platform and expand cloud usage in existing customers.
• Drive expansion through upsell and cross-sell to meet revenue targets.
• Manage relationships with a portfolio of assigned accounts.
• Demonstrate value to key stakeholders with Customer Success Plans.
• Build plans to maximize revenue and customer satisfaction within accounts.
• Understand client needs to ensure adoption and deployment of Freshworks products.
• Create compelling value conversations with C-Level stakeholders and coordinate with internal teams.

Skills

Executive engagement

Consultative selling

Solution selling

Account planning

Quota achievement

Cross-functional collaboration

Presentation skills

SAAS sales

Mid-market to Enterprise sales

ROI/value selling

Stakeholder management

NA night shift readiness

Education

Bachelor's/Master's degree preferred

Job description

We are looking for an experienced and strategic Enterprise Account/Portfolio Manager who has a knack in building deep customer relationships and driving incremental business in existing Freshworks customers by delivering value. They should have a consultative sales approach, a successful track record retaining, growing and on-boarding clients with polished presentation skills. This person must demonstrate all the behaviors associated with a high performance sales and customer success culture, specifically managing a pipeline of business opportunities and delivering results against a quota. This individual will provide the best consultative experience possible for our customers.

Responsibilities

• You ll become the resident expert on the Freshworks platform and will expand our cloud-based software usage in existing customers
• Drive expansion through upsell and cross-sell to meet or exceed revenue targets
• Professionally manage relationships with a portfolio of assigned accounts
• Demonstrating / selling value to key stakeholders within the accounts with Customer Success Plans and strategies
• Build a plan to maximize revenue, and customer satisfaction within your accounts
• Gain a thorough understanding of assigned client s needs, objectives, and processes to ensure that they successfully adopt and deploy Freshworks suite of products
• Create articulate compelling value conversations with C-Level stakeholders also work in alignment with inside stakeholders namely Implementations, Billing, Support, deals teams etc.

Qualifications

• Experience selling to VP or C level executives in companies
• 4-8 years of overall experience in sales. 2+ years of SAAS sales experience/solution based selling experience
• Experience in driving expanded usage in existing customers
• Track record of success selling into Mid Market and Enterprise companies
• Experience managing and closing complex sales-cycles using solution selling techniques
• Consultative sales skills and ability to construct and articulate strong business cases and ROI, strategic account planning and execution skills.
• Proven track record of consistent account growth and quota achievement
• Thorough understanding/experience in related technology in the EX/ITSM space
• Experience with account portfolio planning, management, and prioritization
• Strong project management capability and ability to multitask
• High attention to detail and willingness to get in the weeds to fix a problem
• Knowledge of customer success best practices
• Experience driving client adoption of technology or software product
• Skilled in virtual presentations, online web demos, remote sales processes
• Strong interpersonal skills, ability to convey and relate ideas to others
• Vibrant and energetic attitude, willingness to perform and get things done
• Bachelor s Degree/Master s degree preferred
• A technical background is a plus
• Flexibility to work in the NA shift (night shift)