Security Operations Manager

Ekta Group Of Company; Mumbai; On-site; INR 1,800,000 - 2,200,000; Full time

Job summary

Ekta Group Of Company is seeking a Security Operations Manager to oversee security deployments across a wide regional footprint, ensuring service quality and client satisfaction. The role requires strong operational expertise and the ability to manage large, distributed teams.

Responsibilities include manpower planning, client visits, audits, incident handling, and collaboration with HR for workforce development. PSARA and labor compliance familiarity are essential.

Qualifications

• Graduate in any discipline; MBA/PG in Security Management preferred.
• 7-10 years in security industry with at least 3 years in managerial role.
• Familiarity with PSARA Act, ESI, PF, and other labour compliances.
• Strong client management and conflict-resolution skills.
• Proficiency in MS Office; experience with workforce management software is a plus.

Responsibilities

• Manage all security operations across 50-200+ client sites in the region
• Drive manpower planning, deployment, and retention
• Conduct regular client visits and QA audits
• Handle escalations, incidents, and crisis management
• Collaborate with HR and training teams for workforce development
• Monitor compliance with PSARA, labour laws, and client SLAs
• Prepare monthly performance reports and MIS for senior management

Skills

Team leadership

Client management

Conflict resolution

MS Office

Education

MBA/PG in Security Management

Graduation in any discipline

Tools

Workforce management software

Job description

Vacancies: 10 Vacancies

Job Description

The Security Operations Manager will oversee all security deployments within an assigned region, ensuring service quality, client satisfaction, and team efficiency. This role requires strong operational expertise and the ability to manage large, distributed teams.

Key Responsibilities

• Manage all security operations across 50-200+ client sites in the region
• Drive manpower planning, deployment, and retention
• Conduct regular client visits and QA audits
• Handle escalations, incidents, and crisis management
• Collaborate with HR and training teams for workforce development
• Monitor compliance with PSARA, labour laws, and client SLAs
• Prepare monthly performance reports and MIS for senior management

Requirements & Qualifications

• Graduate in any discipline; MBA/PG in Security Management preferred
• 7-10 years in security industry with at least 3 years in managerial role
• Familiarity with PSARA Act, ESI, PF, and other labour compliances
• Strong client management and conflict-resolution skills
• Proficiency in MS Office; experience with workforce management software is a plus

Valid driving license and willingness to travel extensively