SDWAN Service Assurance L3 Engineer

Prodapt; Telangana; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Prodapt seeks a Service Assurance L3 Engineer to serve as SME for complex incidents across network, SD-WAN and security platforms, driving deep troubleshooting and long-term service stability.

You will lead major incident bridges, perform root-cause analysis, and collaborate with engineering, vendors and carriers to ensure permanent resolutions and improved reliability. The role demands hands-on Cisco/Juniper routing and SD-WAN expertise.

Qualifications

• Experience handling complex network incidents with strong RCA capabilities.
• Hands-on expertise in Cisco/Juniper routing and SD-WAN architectures.
• Proficiency with NGFW policies and cloud integration considerations.

Responsibilities

• Lead major incident bridges and act as technical authority.
• Perform deep-dive troubleshooting across network, SD-WAN, and security domains.
• Drive incidents to permanent resolution and work with vendors/carriers.
• Develop SOPs, runbooks, and best practices for operations.
• Mentor L1/L2 engineers and support large-scale deployments.

Skills

Cisco & Juniper routing

MPLS, BGP, IGP, QoS

VMware VeloCloud SD-WAN

NGFWs: Palo Alto & Fortinet

Automation & scripting (Python, APIs,

Education

Bachelor’s degree in Engineering / IT / ECE

CCNP / JNCIP - mandatory

PCNSE / NSE / VeloCloud / SD-WAN certifications - preferred

Job description

Overview

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

The Service Assurance L3 Engineer is the technical Subject Matter Expert (SME) responsible for handling complex, major, and recurring incidents across network, SD-WAN, and security platforms. The role drives deep technical troubleshooting, root cause analysis, and long-term service stability.

Responsibilities

Key Responsibilities

• Lead major incident bridges and act as technical authority
• Perform deep-dive troubleshooting across:
  • Cisco & Juniper routing/MPLS backbone
  • VeloCloud SD-WAN control and data plane
  • Palo Alto and Fortinet firewall policies and integrations
• Drive incidents to permanent resolution, not just restoration

Root Cause & Problem Management

• Produce detailed Root Cause Analysis (RCA)
• Identify recurring issues and systemic gaps
• Recommend and implement preventive and optimization actions

Engineering & Optimization Support

• Support network optimization, performance tuning, and capacity planning
• Enhance monitoring, alerting, and automation
• Define and maintain SOPs, runbooks, and best practices

Collaboration & Leadership

• Work closely with Engineering / Vendors / Carriers
• Mentor L1 and L2 engineers
• Support large-scale deployments, migrations, and SD-WAN transformations

Requirements

Technical Skills & Requirements

• Expert-level knowledge of:
  • Cisco & Juniper routing, MPLS, BGP, IGP, QoS
  • VMware VeloCloud SD-WAN architecture
  • Palo Alto & Fortinet NGFW
• Strong understanding of SASE, Zscaler, and cloud integrations - desirable
• Advanced troubleshooting across core, edge, and underlay networks
• Automation and scripting (Python, APIs, Ansible) - strong advantage

Professional Skills

• Strong leadership during high-impact outages
• Excellent customer and stakeholder communication
• Strong analytical, documentation, and presentation skills
• Ability to influence decisions across teams

Education & Certifications

• Bachelor’s degree in Engineering / IT / ECE, or equivalent
• CCNP / JNCIP - mandatory
• PCNSE / NSE / VeloCloud / SD-WAN certifications - preferred

Work Schedule

• 24x7 shift operations, on-call support for major incidents