SDM(Service Delivery Manager) - UiPath Job

YASH Technologies

Bengaluru

On-site

INR 2,000,000 - 4,500,000

Full time

5 hours ago

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Benefits offered by this job

Flexible work arrangements

Open collaboration

Career skilling

Job summary

YASH Technologies is hiring UiPath professionals to drive robotics process automation across global client environments. The role requires 10+ years in a global IT setting and 3+ years in large-scale RPA delivery, with strong stakeholder management and ITIL experience.

Ideal candidates will have hands-on RPA development and support expertise across UiPath, Automation Anywhere, Blue Prism, and Power Automate, with deep Insurance domain knowledge and mature program management capabilities.

Qualifications

A degree in Computer Science / Engineering or related discipline; or equivalent work experience.
10+ years in a Global IT environment delivering projects across multiple disciplines to meet customer needs.
3+ years Global delivery or transformation in large-scale RPA programs.

Responsibilities

Overall support responsibilities for RPA support services across tools under RPA.
Help define guidance and structure around build and setup of environments.
Help build relationships with key stakeholders to improve process penetration and compliance.
Ensure CSFs and KPIs enabling baselining, reporting and improvements are monitored, understood and communicated to all stakeholders.

Skills

RPA development

RPA support

Stakeholder management

Program/Project Management

ITIL framework

Release & deployment management

Insurance domain knowledge

AMS metrics & KPIs reporting

Education

Bachelors in Computer Science/Engineering

Tools

UiPath

Automation Anywhere

Blue Prism

Power Automate

Job description

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire UiPath Professionals in the following areas :

Essential Functions Of The Job

Ensure pipeline of demand is understood and is staffed with right competencies and capacity to provide required support services
Ensure development standards are followed, embedding of error capture and reporting, optimal levels of monitoring across platform and process automation layers, MTTI and MTTR via collaboration with the appropriate Infrastructure.
Implement improvements for the maintenance/housekeeping activities to promote healthier eco-systems
Manage relationships with key application/product owners that RPA automation services interact with.
Forge close relationships with, and steer 3rd party providers down the proper path to providing a quality service.
Manage expectations regarding contractually agreed Service Levels, resource hiring / turnover etc.
Provide concise reporting to leadership
Ensure client realizes benefits from automation implemented
Responsible for maintaining, tracking and reinvoicing of hosting fees budgets and general fiscal management.

Analytical/Decision Making Responsibilities

Structured delivery experience gained in a global organization with complex structures / matrix structures in place.
Good managerial / executive presence.
Experience at stakeholder management and ability to influence and push back on senior stakeholders to protect firm standards
Correct and timely risk assessment and escalation where required.

Knowledge And Skills Requirements

5 - 7 years of Robotics Process Automation development and support; experience in tools lie UiPath, Automation Anywhere, Blue Prism, Power Automate required
Experience with BFSI industries
Excellent understanding of Program/Project Management and the ITIL framework
Good understanding on release and deployment management
Strong expertise in the Insurance domain, with a good understanding of insurance business processes and operations
Strong knowledge of Application Management Services (AMS), including AMS metrics, KPIs, reporting, dashboards and ITSM

Detailed Responsibilities

Overall support responsibilities for RPA support services across tools under RPA
Help define guidance and structure around build and setup of environments
Help build relationships with key stake holders to improve process penetration and compliance.
Ensure Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) enabling baselining, reporting and improvements are monitored, understand and communicated to all stakeholders.

Other Requirements

Executive presence
Strong stakeholder management and influence
Conflict resolution capability
Excellent understanding of the process landscape

Education

Job Requirements:

A degree in Computer Science / Engineering or a related discipline; or equivalent work experience

Experience

10+ years in a Global IT environment working with multiple disciplines to deliver projects in line with customer needs
3+ Years Global delivery or transformation preferably in large scale RPA programs
3+ Years in a global operations environment

Certification Requirements

Relevant technology qualification highly desirable such as Program Management Professional, ITIL or Prince Practitioner or equivalent experience.
Certification in the relevant function area around Robotics Process Automation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles