Scoped application/ITSM functional analyst

Algoleap Technologies; Hyderabad; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Algoleap Technologies Pvt Ltd is seeking a Scoped Application/ITSM Functional Analyst to collaborate with stakeholders and translate business needs into functional specifications for ServiceNow solutions.

The role requires 7+ years as a Functional Analyst or Business Analyst with ServiceNow dev projects, focusing on CustomApp/HRSD/ITSM modules. You will implement, test, train users, and continuously improve processes across HR, IT, and business teams.

Qualifications

• 7+ years as a Functional Analyst or Business Analyst with ServiceNow dev projects.
• Proven experience with ServiceNow CustomApp/HRSD/ITSM modules and configurations.
• Experience with process analysis, design and optimization.

Responsibilities

• Collaborate with stakeholders to gather and analyze requirements for scoped app/ITSM/HRSD applications in ServiceNow.
• Translate business needs into functional specifications and detailed requirements.
• Assist in the implementation and deployment of ServiceNow solutions.
• Work closely with developers to ensure functional requirements are translated into technical solutions.
• Develop and execute test plans and test cases to ensure quality and functionality.
• Identify and resolve issues discovered during testing and ensure solutions meet business requirements.
• Provide training and support to end-users and stakeholders on processes and the use of ServiceNow modules.
• Create and maintain user guides, training materials, and documentation.
• Monitor performance of ServiceNow processes and identify opportunities for improvement.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

Tools

ServiceNow

Job description

Algoleap Technologies Pvt Ltd | Full time

Scoped application/ITSM functional analyst

Collaborate with stakeholders to gather andanalyze requirements for scoped app/ITSM/HRSD applications processes inServiceNow.

Translate business needs into functionalspecifications and detailed requirements.

Implementation Support:

Assist in the implementation and deploymentof ServiceNow solutions.

Work closely with developers to ensure thatfunctional requirements are accurately translated into technical solutions.

Testing and Quality Assurance:

Develop and execute test plans and testcases to ensure the quality and functionality of solutions.

Identify and resolve issues discoveredduring testing and ensure solutions meet business requirements.

User Training and Support:

Provide training and support to end-usersand stakeholders on processes and the use of ServiceNow modules.

Create and maintain user guides, trainingmaterials, and documentation.

Monitor and analyze the performance of ServiceNowprocesses and identify opportunities for improvement.

Stay current with ServiceNow platformupdates, new features, and industry best practices.

Work closely with HR, IT, and businessteams to ensure alignment of solutions with organizational goals.

Participate in project meetings, workshops,and other collaborative sessions.

Experience:

7+ years of experience as a FunctionalAnalyst or Business Analyst with ServiceNow dev projects, with a focus on CustomApp/HRSD/ITSM.

Proven experience with ServiceNow CustomApp/HRSD/ITSM modules and configurations.

Experience with process analysis, design,and optimization.

Skills:

Strong understanding of ITSM/HRSD processesand best practices.

Excellent analytical and problem-solvingskills.

Strong communication and interpersonalskills.

Ability to work independently and as partof a team.

Certifications:

ServiceNow Certified System Administrator(CSA) must.

Additional ServiceNow certifications (e.g.,CIS-HR, CIS-ITSM) are a plus.