SCM Customer Experience Team Leader

APM Terminals; Tamil Nadu; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Maersk is seeking an SCM Team Lead to steer a defined team, ensuring delivery of day-to-day activities, service quality, productivity and operational performance. The role blends people leadership with operational ownership, stakeholder collaboration and continuous improvement for end-to-end supply chain execution.

The position emphasizes talent development, change management, and driving efficiency while maintaining a collaborative, inclusive culture and strong adherence to safety and

Qualifications

• Prior experience in managing teams and handling key client portfolios.
• Relevant experience in supply chain, logistics and safety compliances.
• Experience in predictive analysis, risk management and incident handling mechanisms.

Responsibilities

• Lead defined team to deliver day-to-day activities, service quality, productivity and performance.
• Hire, coach, mentor, and develop team members; promote inclusive high-performing culture.
• Manage performance, talent development, and succession planning.
• Monitor KPIs, productivity, quality, and service performance; align with SCM objectives.
• Drive process improvements, efficiency, and customer satisfaction.

Skills

People leadership

Data-driven

Continuous improvement

Change management

Strategic thinking

Collaboration

Job description

SCM Team Lead - This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities, service quality, productivity, and operational performance. The role combines people leadership, operational ownership, stakeholder collaboration, and continuous improvement to enable seamless E2E supply chain execution. People Leadership & Team Development Hire, coach, mentor, and develop team members/ Promote a collaborative, inclusive, and high-performing culture. Encourage ownership, learning, feedback, and continuous improvement. Lead by example through growth mindset, agility, transparency, and accountability Manage performance, talent development, and succession planning. Build an engaged, inclusive, and collaborative team Decision-Making & Execution Lead process improvements and change management initiatives. Prioritize tasks, allocate resources, and track performance to ensure timely delivery. Take accountability for team performance and operational outcomes Operational Management / Stakeholder Collaboration Monitor KPIs, productivity, quality, resource allocation and service performance. Align team goals with SCM and business objectives. Promote collaboration and shared accountability. Performance & Continuous Improvement Track performance and take corrective action when required. Identify and implement process improvements and best practices. Drive efficiency, service quality, and customer satisfaction Change & Agility Support the team through changing priorities, processes, and business needs. Lead process improvements and change initiatives. Contribute to SCM improvement and transformation initiatives.

Qualifications & Experience

Prior experience in managing teams and should have handled key client portfolios. Relevant experience in supply chain, logistics and safety compliances. Experience is predictive analysis, risk management and mitigation and Incident handling mechanisms Experience managing performance through KPIs, data, and operational insights.

Skills & Competencies

People leadership and coaching. Data-driven performance management. Continuous improvement and process optimization. Change management and adaptability. Strategic and E2E thinking. Collaborative and growth mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.