SCM Customer Experience Team Leader

Damco Spain SL; Chennai District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Maersk in Chennai is seeking a SCM Team Lead to guide a dedicated team, overseeing day-to-day operations and ensuring service quality and efficiency across the end-to-end supply chain.

The role emphasizes people leadership, stakeholder collaboration, and a growth mindset, with responsibilities spanning performance management, change initiatives, and continuous improvement.

Qualifications

• Experience leading teams and managing client portfolios.
• Experience in supply chain, logistics, and safety compliance.
• Experience in predictive analytics, risk management and incident handling.

Responsibilities

• Lead and coach a defined SCM team to deliver day-to-day operations.
• Monitor KPIs, productivity, quality, and service performance.
• Collaborate with stakeholders to align team goals with business objectives.
• Drive continuous improvement and process optimization across end-to-end supply chain.

Skills

People leadership

KPI management

Data-driven decision making

Process improvement

Change management

Job description

SCM Team Lead -

This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities, service quality, productivity, and operational performance. The role combinespeople leadership, operational ownership, stakeholder collaboration, and continuous improvementto enable seamless E2E supply chain execution.

Hire, coach, mentor, and develop team members/ Promote a collaborative, inclusive, and high-performing culture.

Encourage ownership, learning, feedback, and continuous improvement.

Lead by example throughgrowth mindset, agility, transparency, and accountability

Manage performance, talent development, and succession planning.

Build an engaged, inclusive, and collaborative team

Decision-Making & Execution

Lead process improvements and change management initiatives.

Prioritize tasks, allocate resources, and track performance to ensure timely delivery.

Take accountability for team performance and operational outcomes

Operational Management / Stakeholder Collaboration

Monitor KPIs, productivity, quality, resource allocation and service performance.

Align team goals with SCM and business objectives.

Promote collaboration and shared accountability.

Performance & Continuous Improvement

Track performance and take corrective action when required.

Identify and implement process improvements and best practices.

Drive efficiency, service quality, and customer satisfaction

Change & Agility

Support the team through changing priorities, processes, and business needs.

Lead process improvements and change initiatives.

Contribute to SCM improvement and transformation initiatives.

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Qualifications & Experience

The ideal candidate should preferably have:

• Prior experience in managing teams and should have handled key client portfolios.
• Relevant experience in supply chain, logistics and safety compliances.
• Experience is predictive analysis, risk management and mitigation and Incident handling mechanisms
• Experience managing performance through KPIs, data, and operational insights.
• People leadership and coaching.
• Data-driven performance management.
• Continuous improvement and process optimization.
• Change management and adaptability.
• Strategic and E2E thinking.
• Collaborative and growth mindset

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.