SCM Customer Experience Team Leader

APM Terminals; Chennai District; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Maersk is seeking a SCM Team Lead to steer a defined team and ensure delivery of day-to-day activities, service quality and operational performance in Chennai. You will balance people leadership with hands-on process ownership to drive end-to-end execution.

The role emphasizes data-driven decision making, KPI monitoring and continuous improvement, with collaboration across stakeholders and a growth-minded, inclusive culture.

Qualifications

• Prior experience in managing teams and handling client portfolios.
• Experience in supply chain, logistics and safety compliance.
• Experience in predictive analysis, risk management and incident handling.
• Experience managing performance through KPIs, data and operational insights.

Responsibilities

• Lead a defined SCM team and ensure delivery of day-to-day activities and service quality.
• Monitor KPIs, productivity, quality and allocate resources for timely delivery.
• Align team goals with SCM objectives and promote collaboration.
• Drive process improvements, change initiatives and continuous improvement.
• Provide coaching, performance management and succession planning.

Skills

People leadership

Coaching

Data-driven performance mgmt

Change management

Collaboration

Strategic thinking

E2E thinking

Growth mindset

Job description

SCM Team Lead - This role is responsible for leading a defined team and ensuring effective delivery of day-to-day activities, service quality, productivity, and operational performance. The role combines people leadership, operational ownership, stakeholder collaboration, and continuous improvement to enable seamless E2E supply chain execution.People Leadership & Team DevelopmentHire, coach, mentor, and develop team members/ Promote a collaborative, inclusive, and high-performing culture.Encourage ownership, learning, feedback, and continuous improvement.Lead by example through growth mindset, agility, transparency, and accountabilityManage performance, talent development, and succession planning.Build an engaged, inclusive, and collaborative teamDecision-Making & ExecutionLead process improvements and change management initiatives.Prioritize tasks, allocate resources, and track performance to ensure timely delivery.Take accountability for team performance and operational outcomesOperational Management / Stakeholder CollaborationMonitor KPIs, productivity, quality, resource allocation and service performance.Align team goals with SCM and business objectives.Promote collaboration and shared accountability.Performance & Continuous ImprovementTrack performance and take corrective action when required.Identify and implement process improvements and best practices.Drive efficiency, service quality, and customer satisfactionChange & AgilitySupport the team through changing priorities, processes, and business needs.Lead process improvements and change initiatives.Contribute to SCM improvement and transformation initiatives..Qualifications & ExperienceThe ideal candidate should preferably have:Prior experience in managing teams and should have handled key client portfolios.Relevant experience in supply chain, logistics and safety compliances .Experience is predictive analysis, risk management and mitigation and Incident handling mechanismsExperience managing performance through KPIs, data, and operational insights.Skills & CompetenciesPeople leadership and coaching.Data-driven performance management.Continuous improvement and process optimization.Change management and adaptability.Strategic and E2E thinking.Collaborative and growth mindsetMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .