SAP Tower Leads

NTT DATA, Inc.; Bengaluru Urban; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA is seeking a SAP Tower Lead to join our team in Bangalore, Karnataka, India. The role focuses on project delivery and people management, overseeing delivery excellence, resource planning and escalation handling to meet customer expectations.

The position involves coordinating with various internal teams, ensuring timely support, and maintaining high competence across the SS pool while aligning with client requirements and flexible work arrangements as per project needs.

Responsibilities

• Project Delivery: Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence
• Take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DM’s
• Responsible for Continuous improvements & overall Delivery excellence
• People Management: Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily training and ticket updates

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a SAP Tower Leads to join our team in bangalore, Karnātaka (IN-KA), India (IN).

Project Delivery

• Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence
• take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DM’s
• Responsible for Continuous improvements & overall Delivery excellence

People Management

• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily traiging and ticket updates

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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