SAP Tower Leads

NTT DATA, Inc.; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

NTT DATA in Bangalore, Karnataka, India seeks SAP Tower Leads to join our Project Delivery and People Management teams. You will manage the SS FLM group, ensuring timely and accurate customer deliveries and provide direction on support execution and reporting.

You will drive continuous improvement, coordinate with HR/IT/Admin, allocate resources, and maintain high competence and delivery excellence while serving as the escalation point for Account DMs.

Qualifications

• Experience leading delivery teams in a SAP environment.
• Ability to review and guide support execution and reporting.
• Strong people-management and resource-allocation skills.

Responsibilities

• Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence
• Take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DMs
• Responsible for Continuous improvements & overall Delivery excellence
• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily training and ticket updates

Skills

Delivery management

Team leadership

Resource planning

Escalation handling

SAP awareness

Tools

SAP

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a SAP Tower Leads to join our team in bangalore, Karnātaka (IN-KA), India (IN).

Project Delivery

Manage SS FLM group accountable for timely and accurate customer deliveries

Review support execution & reporting on various accounts and provide direction and guidance as needed

Ensure that team maintains high level of competence and operational excellence

take critical business decisions to meet customer expectations

Escalation point of contact for respective Account DM’s

Responsible for Continuous improvements & overall Delivery excellence

People Management

Coordination with GRM/VMG/TA for timely fulfilments

Perform resource allocations and workload assignments according to delivery requirements

Responsible for achieving bench mark utilization of resources across SS pool

Responsible for periodic reviews, recognition & rewards for SS resources

Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources

Should also be able to take of SLA adherence, daily traiging and ticket updates

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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