SAP Tower Lead

NTT DATA Global Delivery Services Ltd; Bengaluru; Hybrid; INR 1,800,000 - 2,400,000; Full time

Job summary

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. NTT DATA is a Global Top Employer, and we hire locally to best serve client needs.

Qualifications

• No formal education requirements stated in the ad.

Responsibilities

• Project Delivery Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DM’s
• Responsible for Continuous improvements & overall Delivery excellence
• People Management
• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily traiging and ticket updates

Skills

People Management

Resource Allocation

SLA Adherence

Delivery Management

Stakeholder Coordination

Team Leadership

Job description

SAP Tower Leads Req ID: 395372 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

• Project Delivery Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DM’s
• Responsible for Continuous improvements & overall Delivery excellence
• People Management
• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily traiging and ticket updates

About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .