SAP Tower Leads

NTT Data; Bengaluru; Hybrid; INR 1,800,000 - 3,400,000; Full time

Job summary

NTT DATA in Bengaluru seeks an experienced Delivery/People Manager to oversee project delivery and team performance. You will lead SS FLM groups, ensure timely and accurate customer deliveries, manage resources, and drive continuous improvement with a focus on operational excellence.

The role requires coordinating with HR/IT/admin and other support functions to provide a conducive work environment, meet SLAs, and make critical business decisions to satisfy client expectations.

Qualifications

• Manage SS FLM group accountable for timely and accurate customer deliveries.
• Review support execution & reporting on various accounts and provide direction as needed.
• Ensure team maintains high competence and operational excellence.
• Take critical business decisions to meet customer expectations.
• Escalation point of contact for respective Account DM's.
• Responsible for Continuous improvements and overall Delivery excellence.

Responsibilities

• Coordination with GRM/VMG/TA for timely fulfilments.
• Perform resource allocations and workload assignments according to delivery requirements.
• Responsible for achieving bench mark utilization of resources across SS pool.
• Responsible for periodic reviews, recognition & rewards for SS resources.
• Resource attrition management / retention.
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources.
• Should also be able to take of SLA adherence, daily training and ticket updates.

Skills

Delivery management

People management

Resource allocation

SLA adherence

Operational excellence

Job description

Req ID: 395372

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Project Delivery

• Manage SS FLM group accountable for timely and accurate customer deliveries
• Review support execution & reporting on various accounts and provide direction and guidance as needed
• Ensure that team maintains high level of competence and operational excellence
• take critical business decisions to meet customer expectations
• Escalation point of contact for respective Account DM's
• Responsible for Continuous improvements & overall Delivery excellence

People Management

• Coordination with GRM/VMG/TA for timely fulfilments
• Perform resource allocations and workload assignments according to delivery requirements
• Responsible for achieving bench mark utilization of resources across SS pool
• Responsible for periodic reviews, recognition & rewards for SS resources
• Resource attrition management / retention
• Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
• Should also be able to take of SLA adherence, daily traiging and ticket updates

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.