SAP Tax Engine Manager

Jobtailor; Bengaluru; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

EY GDS is seeking an experienced ServiceNow Architect to design end-to-end solutions across ITSM, ITOM, ITAM, HRSD, CSM, and SecOps for global clients. You will lead complex integrations, establish scalable architectures, govern AI features, and drive NowAssist/GenAI initiatives while ensuring data privacy, security, and governance compliance across engagements.

You will mentor other architects, contribute to pre-sales, and align platform roadmaps with business value, while collaborating with

Qualifications

• 8–14 years of overall IT experience with 6+ years of hands-on ServiceNow platform experience.
• Strong expertise in ServiceNow architecture, data model, scripting (JavaScript, Glide API).
• Deep understanding of ServiceNow AI architecture including Now Assist, GenAI Controller, AI Search, and Predictive Intelligence.
• Hands-on experience enabling GenAI-driven workflows, Agent Assist, and Virtual Agent capabilities.
• Experience leading enterprise-scale ServiceNow or AI-enabled transformations.
• ServiceNow Certified System Administrator and CIS certifications (mandatory).
• ServiceNow Certified Architect or advanced AI-focused certifications (preferred).
• Strong consulting, stakeholder management, and leadership skills.

Responsibilities

• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, and SecOps.
• Define secure, scalable, and resilient ServiceNow architectures aligned with EY GDS and client standards.
• Lead complex integrations using REST, SOAP, MID Server, and third-party platforms.
• Establish best practices for data models, workflows, automation, and performance analytics.
• Review and govern technical designs, AI feature usage, and code quality across engagements.
• Lead NowAssist and GenAI Controller-based solution architectures aligned to best practices.
• Design AI-augmented use cases including Agent Assist, Virtual Agent, AI Search, and case resolution intelligence.
• Govern GenAI workflows with data privacy and responsible AI controls.
• Coordinate with CT/CTP and TTT stakeholders on AI adoption and platform roadmaps.
• Evaluate ServiceNow AI features across releases and drive enterprise-scale adoption strategies.
• Lead large-scale ServiceNow and AI-enabled transformation programs across workstreams.
• Collaborate with engagement leaders to manage scope, risks, quality, and timelines.
• Manage architecture risks, platform constraints, and delivery escalations.

Skills

Leadership

Stakeholder Management

Consulting

Education

ServiceNow Certified System Administrator

ServiceNow Certified Implementation Specialist

ServiceNow Certified Architect

Tools

ServiceNow

NowAssist

GenAI

MID Server

REST Integrations

SOAP Integrations

Job description

• Architect end-to-end ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, and custom applications


• Define secure, scalable, and resilient ServiceNow architectures aligned with EY GDS and client enterprise standards


• Lead complex integrations using REST, SOAP, MID Server, and third-party enterprise platforms


• Establish best practices for data models, workflows, automation, and performance analytics


• Review and govern technical designs, AI feature usage, and code quality across engagements


• Define and lead NowAssist and GenAI Controller–based solution architectures aligned to ServiceNow best practices


• Design AI-augmented use cases including Agent Assist, Virtual Agent, AI Search, case summarization, and resolution intelligence


• Architect context-aware GenAI workflows while ensuring data privacy, security, and responsible AI controls


• Partner with CT/CTP and TTT stakeholders to align AI adoption with platform roadmaps and value realization goals


• Evaluate ServiceNow AI features across releases and drive enterprise-scale adoption strategies


• Lead large-scale ServiceNow and AI-enabled transformation programs across multiple workstreams


• Collaborate with engagement and program leaders to manage scope, risks, quality, and timelines


• Proactively manage architecture risks, platform constraints, and delivery escalations


• Ensure compliance with EY GDS delivery governance, security, and quality standards


• Serve as a trusted advisor to client executives and senior IT leaders


• Translate business problems into ServiceNow and AI-led solution roadmaps


• Lead executive workshops, architecture reviews, and value-based discussions


• Support pre-sales, estimations, solutioning, and RFP responses


• Drive measurable outcomes through adoption, change, and value realization strategies


• Manage, coach, and develop ServiceNow architects and engineers aligned to EY career frameworks


• Conduct performance reviews, goal setting, and capability development


• Build AI and ServiceNow competencies through certifications, training, and innovation initiatives


• Support hiring, onboarding, and capacity planning for GDS TTT and CT teams


• Define platform governance, AI usage standards, and reusable architectural assets


• Ensure responsible AI usage aligned with EY risk, compliance, and data governance principles


• Promote innovation leveraging AI, automation, and emerging ServiceNow capabilities

Requirements

• 8–14 years of overall IT experience with 6+ years of hands‑on ServiceNow platform experience


• Strong expertise in ServiceNow architecture, data model, scripting (JavaScript, Glide API)


• Deep understanding of ServiceNow AI architecture including Now Assist, GenAI Controller, AI Search, and Predictive Intelligence


• Hands‑on experience enabling GenAI‑driven workflows, Agent Assist, and Virtual Agent capabilities


• Experience leading enterprise‑scale ServiceNow or AI‑enabled transformations


• ServiceNow Certified System Administrator and CIS certifications (mandatory)


• ServiceNow Certified Architect or advanced AI‑focused certifications (preferred)


• Strong consulting, stakeholder management, and leadership skills

Core Competencies

Demonstrates expertise in architecting end‑to‑end ServiceNow solutions, including AI‑driven workflows and integrations, while ensuring compliance with governance and security standards. Proven ability to lead large‑scale transformations and manage stakeholder relationships effectively.

Highest-signal resume keywords

• ServiceNow Architecture


• AI-Driven Workflows


• Enterprise-Scale Transformations


• Stakeholder Management


• ServiceNow Certifications

ATS Optimization Keywords

Hard Skills

• ServiceNow Platform Experience


• Data Model Design


• JavaScript Scripting


• REST Integrations


• SOAP Integrations


• Performance Analytics


• AI Search Implementation


• Predictive Intelligence


• GenAI Controller


• Agent Assist

Soft Skills

• Leadership


• Consulting


• Stakeholder Management

Certifications & Qualifications

• ServiceNow Certified System Administrator


• ServiceNow Certified Implementation Specialist


• ServiceNow Certified Architect

Industry Keywords

• ITSM


• ITOM


• ITAM


• HRSD


• CSM


• SecOps


• Data Governance


• Compliance


• Automation


• Performance Management

Tools & Technologies

• ServiceNow


• NowAssist


• GenAI


• Virtual Agent


• MID Server