SAP Service Delivery Manager

Gitakshmi Technologies; Ahmedabad District; Sur place; INR 2 500 000 - 4 500 000; Plein temps

Résumé du poste

Gitakshmi Group is seeking an experienced SAP Service Delivery Manager to oversee end-to-end SAP service delivery from Ahmedabad. You will manage AMS, projects, enhancements, and upgrades while ensuring SLAs, KPIs, and high customer satisfaction.

The role requires coordinating onshore and offshore teams, managing budgets, and driving continuous improvement within SAP landscapes. The ideal candidate brings 8–12 years of SAP experience, strong leadership and stakeholder management, and a solid

Qualifications

• 8–12 years of SAP experience across modules and support environments.
• Proven leadership, stakeholder management, and client engagement skills.
• Strong ITIL knowledge and proven SAP project management experience.

Responsabilités

• Oversee end-to-end SAP service delivery including AMS and upgrades.
• Ensure SLAs, KPIs, and service quality are met or exceeded.
• Coordinate incident, problem, change, and release management.
• Engage with business stakeholders and customers as primary contact.
• Lead onshore and offshore SAP teams and multi-vendor partners.
• Monitor budgets and optimize resource utilization.
• Drive continual service improvement and automation opportunities.
• Ensure ITIL compliance and audit readiness.

Connaissances

SAP experience

Leadership

ITIL

Stakeholder management

Project management

Outils

SAP BTP

Fiori

S/4HANA

Cloud SAP Solutions

Description du poste

SAP Service Delivery Manager

Location: Ahmedabad

Job Summary

The SAP Service Delivery Manager will be responsible for overseeing the end-to-end delivery of SAP services, ensuring high-quality service, customer satisfaction, and operational efficiency. The role involves managing client relationships, coordinating support teams, driving continuous improvements, and ensuring SAP service delivery aligns with business objectives.

Key Responsibilities

• Own and manage the delivery of SAP support and services (AMS, projects, enhancements, and upgrades).
• Ensure service levels, KPIs, and SLAs are consistently achieved or exceeded.
• Oversee incident, problem, change, and release management processes within SAP environments.
• Serve as the primary point of contact for SAP service delivery with business stakeholders and customers.
• Build and maintain strong client relationships, ensuring alignment with business requirements and expectations.
• Manage escalations and resolve service-related issues effectively and efficiently.
• Lead and coordinate SAP functional and technical teams (onshore and offshore).
• Manage third-party vendors or partners delivering SAP services.
• Drive workforce planning, performance management, and optimal resource utilization.
• Conduct regular service reviews with stakeholders, including SLA performance and improvement initiatives.
• Ensure compliance with ITIL processes, internal policies, and audit requirements.
• Monitor budgets, costs, and resource allocations to achieve cost-effective service delivery.
• Identify and implement opportunities for service optimization and automation across SAP landscapes.
• Promote the adoption of SAP best practices and emerging technologies (e.g., S/4HANA, SAP BTP, Fiori).
• Support digital transformation initiatives leveraging SAP solutions.

Must Have

• 8-12 years of SAP experience
• Strong knowledge of SAP modules, integration, and support environments
• Excellent leadership, stakeholder management, and client engagement skills
• Strong understanding of ITIL framework and service management processes
• Proven experience managing SAP Projects

Nice to have

• SAP Solution Manager expertise
• Certifications: ITIL Foundation, PMP/Prince2
• Knowledge of SAP BTP, Fiori, or cloud-based SAP Solutions
• Experience in driving digital transformation initiatives
• Exposure to multi-vendor, global delivery environments