SAP SD Consultant

Illumiti Inc.; Hyderabad; Hybrid; INR 1,200,000 - 2,400,000; Full time

Job summary

Syntax is seeking an experienced SAP SD Consultant to provide production support for critical business operations and manage P1/P2 priority incidents. The role emphasizes Sales and Distribution, order-to-cash processes, and cross-functional collaboration to ensure system stability.

The consultant will work with business users and technical teams to minimize disruption, analyze issues, and coordinate with ABAP, BASIS, MM, FI, and WM/EWM teams to resolve complex problems while adhering to

Qualifications

• 6–8 years of experience in SAP SD functional consulting/support.
• Proven production support experience with P1/P2 incidents.
• Strong knowledge of SAP SD processes including delivery, billing, pricing, and master data.

Responsibilities

• Handle P1 and P2 priority tickets related to SAP SD and ensure timely resolution as per SLA.
• Perform incident analysis, impact assessment, prioritization, and escalation management.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Coordinate with ABAP, BASIS, MM, FI, WM/EWM, and integration teams for issue resolution.
• Support business users during critical production issues and provide timely status updates.

Skills

SAP SD

Production support

P1/P2 incidents

Order-to-Cash

Cross-functional integration

MM integration

FI integration

WM/EWM integration

Ticketing tools

ABAP integration

Education

Bachelor's degree in Business, IT, Supply Chain, Engineering

Tools

ServiceNow

Jira

Remedy

Job description

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title

Job Summary

We are looking for an experienced SAP SD Consultant to provide production support for critical business operations and manage P1 and P2 priority incidents. The role requires strong functional expertise in Sales and Distribution (SD), with the ability to analyze, troubleshoot, and resolve high-priority issues within defined SLA timelines.

The consultant will work closely with business users, cross-functional teams, and technical teams to ensure smooth execution of order-to-cash processes, minimize business disruption, and maintain system stability.

Key Responsibilities

• Handle P1 and P2 priority tickets related to SAP SD and ensure timely resolution as per SLA.
• Perform incident analysis, impact assessment, prioritization, and escalation management.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Coordinate with ABAP, BASIS, MM, FI, WM/EWM, and integration teams for issue resolution.
• Support business users during critical production issues and provide timely status updates.

SAP SD Functional Support

• Provide support for core SAP SD processes, including:
• Delivery Processing
• Billing and Invoicing
• Pricing and Discounts
• Credit Management
• Returns Processing
• Customer Master Data
• Copy Controls
• Troubleshoot issues in the order-to-cash cycle and ensure continuity of business operations.
• Analyze and resolve issues related to sales documents, deliveries, billing blocks, pricing determination, and account assignment.
• Perform minor configuration changes based on business requirements and approved change requests.
• Prepare functional specifications for custom developments and enhancements.
• Work with ABAP teams to validate fixes for reports, forms, interfaces, and custom objects.
• Support testing, defect resolution, and transport validation across environments.

Integration Support

• Support integration between SAP SD and other modules, especially:
• MM for material and shipping-related processes
• FI for billing and accounting integration
• WM/EWM for warehouse and delivery execution
• PP where sales and planning dependencies exist
• Resolve issues involving IDOCs, interfaces, outputs, and third-party system integrations.

Documentation & Compliance

• Document incident resolutions, RCA reports, known errors, and workarounds.
• Maintain support documentation and contribute to the internal knowledge base.
• Follow ITIL-based incident, problem, and change management processes.
• Ensure compliance with business controls and support standards.

Required Skills

• 6–8 years of experience in SAP SD functional consulting/support
• Strong experience in production support and handling P1/P2 tickets
• Strong knowledge of SAP SD processes, including:
• Delivery and Shipping
• Customer Master
• Returns
• Credit Management
• Hands‑on experience in issue analysis, troubleshooting, and functional testing
• Good understanding of order-to-cash business processes
• Strong knowledge of cross-functional integration with MM, FI, and WM/EWM
• Experience using ticketing tools such as ServiceNow, Jira, or Remedy

Preferred Skills

• Experience in SAP S/4HANA SD support environment
• Exposure to Fiori applications related to sales and billing
• Knowledge of EDI/IDOC interfaces and output management
• Familiarity with revenue recognition and advanced ATP concepts
• Understanding of ITIL support processes

Education

• Bachelor’s degree in Business, Information Technology, Supply Chain, Engineering, or related discipline

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job