SAP ISU-CRM / Customer Service Professional

Fyerx; Bengaluru; Remote; INR 1,653,000 - 4,684,000; Part time

Job summary

HadronGBS invites applications for an experienced SAP IS-U-CRM / Customer Service Consultant. The role focuses on hands-on SAP IS-U CS/CRM operations, incident troubleshooting, and independent day-to-day management to keep business processes running smoothly.

The contract is 6 months, remote from India, with immediate joining preferred. Ideal candidates have 3–4 years of SAP IS-U CS/CRM experience, strong problem-solving skills, and the ability to collaborate with business stakeholders.

Qualifications

• Hands-on SAP IS-U CS/CRM operations experience.
• Experience in production support and incident troubleshooting.
• Knowledge of SAP batch jobs and scheduling.
• Strong communication and problem-solving skills.

Responsibilities

• Manage daily SAP IS-U CRM/Customer Service operations.
• Troubleshoot production issues and provide workarounds while root-cause analysis is in progress.
• Monitor and support SAP batch jobs and scheduling.
• Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems.
• Identify and recommend process improvements.
• Collaborate with business stakeholders to understand operational requirements.
• Handle incidents and support timely issue resolution.

Skills

SAP IS-U

CS/CRM operations

Production support

Troubleshooting

Incident management

Communication

Independent work

Stakeholder collaboration

Job description

SAP ISU-CRM / Customer Service Consultant

Client: HadronGBS

Location: Remote - India

Experience: 3-4 Years

Employment Type: Contract

Contract Duration: 6 Months

Work Mode: Remote

Openings: 1

Job Overview

We are looking for an experienced SAP ISU-CRM / Customer Service Consultant with hands-on expertise in SAP IS-U Customer Service and CRM operations. The ideal candidate should be capable of independently managing day-to-day operations, troubleshooting incidents, and providing effective solutions to ensure smooth business processes.

Key Responsibilities

• Manage daily SAP IS-U CRM/Customer Service operations.
• Troubleshoot production issues and provide workarounds while root-cause analysis is in progress.
• Monitor and support SAP batch jobs and scheduling.
• Support SAP IS-U Customer Service/CRM integrations with other SAP modules and external systems.
• Identify and recommend process improvements.
• Collaborate with business stakeholders to understand operational requirements.
• Handle incidents and support timely issue resolution.

Requirements

• 3-4 years of hands-on SAP IS-U Customer Service/CRM experience.
• Strong understanding of SAP IS-U CS/CRM operations.
• Experience with production support and troubleshooting.
• Knowledge of SAP batch jobs and scheduling.
• Familiarity with SAP IS-U integrations.
• Understanding of incident management and root-cause analysis.
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively.

Additional Information

• Engagement: Time & Material - Subcontract
• Contract Duration: 6 Months
• BGV: Mandatory
• Work Location: Remote
• Joining: Immediate availability preferred.