SAP Customer Service Technical Consultant (IND Remote)

VertexOne; India; Remote; INR 1,400,000 - 2,200,000; Full time

Job summary

VertexOne is seeking an SAP Utilities Customer Service Technical Consultant II to join our growing SAP Utilities practice in India. You will design, develop, and maintain SAP IS-U Customer Service solutions, focusing on operational efficiency and customer experience.

The role requires hands-on ABAP development, strong integration skills with SAP IS-U, SAP CRM, and S/4HANA Utilities, plus experience with Fiori, APIs, IDocs, and middleware.

Qualifications

• Experience designing and developing SAP IS-U Customer Service solutions.
• Hands-on ABAP development and integration experience.
• Knowledge of SAP CRM, S/4HANA Utilities, and third-party integrations.

Responsibilities

• Design, develop, and support SAP IS-U Customer Service solutions.
• Develop and maintain ABAP reports, interfaces, and enhancements.
• Build and support integrations between SAP IS-U, CRM, S/4HANA Utilities, and third parties.
• Create APIs, web services, IDocs, RFCs, and middleware integrations.
• Support Fiori applications and UX enhancements.
• Participate in requirements, design, testing, deployment, and production support.
• Troubleshoot complex issues and perform root cause analysis.
• Assist data migration and conversion efforts.
• Collaborate with cross-functional teams and document solutions.

Skills

ABAP development

SAP IS-U Customer Service

SAP integration

APIs / web services

Fiori applications

IDocs / RFCs / middleware

Root cause analysis

Data migration support

Cross-functional collaboration

Documentation / knowledge transfer

Tools

SAP CRM

SAP S/4HANA Utilities

Middleware tools

Job description

SAP Customer Service Technical Consultant

Position Summary

We are seeking an SAP Utilities Customer Service Technical Consultant II to join our growing SAP Utilities practice. In this role, you will support utility clients by designing, developing, integrating, and maintaining SAP IS-U Customer Service solutions that drive operational efficiency and enhance the customer experience.

The ideal candidate possesses strong SAP IS-U Customer Service technical expertise, hands-on ABAP development experience, and a proven ability to support integrations, workflows, Fiori applications, and customer service business processes. This role partners with functional consultants, architects, and client stakeholders to deliver scalable, high-quality solutions that improve operational efficiency and customer experience.

Expertise

Design, develop, and support technical solutions within SAP IS-U Customer Service.

• Create and maintain ABAP reports, enhancements, interfaces, workflows, forms, and custom developments.
• Develop and support integrations between SAP IS-U, SAP CRM, SAP S/4HANA Utilities, and third-party applications.
• Build and maintain APIs, web services, IDocs, RFCs, and middleware-based integrations.
• Support SAP Fiori applications and user experience enhancements.
• Participate in requirements gathering, solution design, testing, deployment, and production support activities.
• Troubleshoot complex application issues and perform root cause analysis.
• Support data migration and conversion efforts for implementations and transformation projects.
• Collaborate with cross-functional teams to deliver high-quality, scalable solutions.
• Create technical documentation and support knowledge transfer activities
• Contribute to continuous improvement initiatives and SAP modernization programs