SAP Field Service Management Consultant

Infosys; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Infosys Ltd. in Bengaluru, India, seeks an experienced SAP FSM Consultant to own end-to-end implementation, configuration, and integration across multiple full lifecycle projects.

You will work with SAP CPI, Groovy scripting, and Jaspersoft reporting, collaborating with clients to identify business challenges and refine data. The role requires 9+ years of SAP FSM experience and knowledge of related modules.

Qualifications

• Minimum 9+ years of SAP FSM implementation experience with at least 2 full lifecycle projects.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.
• Ability to work with clients to identify business challenges and refine data.
• Awareness of latest technologies and trends.
• Logical thinking and problem-solving; collaborative.
• Ability to assess current processes and suggest technology solutions.

Responsibilities

• Implement and support SAP FSM across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare designs and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and CPI.
• Develop custom reports using Jaspersoft and handle data replication.

Skills

SAP FSM

CPI

Groovy scripting

Jaspersoft reporting

SAP CRM

S/4HANA Service

RICEFW documents

Client collaboration

Solution design

Data analysis

Tools

SAP FSM Connector

ERP Integration

Jaspersoft

Job description

SAP FSM Consultant

• Minimum 9+ years of SAP FSM implementation experience with at least 2 full lifecycle projects.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.
• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge
• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.