SAP FSM Consultant

Infosys; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking an experienced SAP FSM Consultant to implement and support SAP Field Service Management solutions across full lifecycle projects. The role involves configuring and testing FSM scenarios, integrating with ERP systems, and delivering workshops for clients.

The ideal candidate has 2–5 years of SAP FSM experience, proficiency in CPI and Groovy scripting, and familiarity with S/4 HANA/C4C service modules. Located in India, with multiple location opportunities.

Qualifications

• 2–5 years SAP FSM implementation experience including at least one full lifecycle project.
• Experience configuring, customizing, and testing SAP FSM scenarios per client requirements.
• Exposure to ERP integrations using SAP FSM Connector and CPI.

Responsibilities

• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios per client requirements.
• Prepare RICEFW documents, designs and test cases; conduct workshops and demos for clients.
• Perform SAP FSM system setup and administration tasks.
• Integrate FSM with ERP systems using SAP FSM Connector and SAP CPI.

Skills

SAP FSM configuration

SAP FSM integration

Groovy scripting

Jaspersoft reporting

CPI (SAP CPI)

S/4 HANA knowledge

Workshop facilitation

Client communication

Education

Bachelor of Engineering

Tools

SAP CPI

Jaspersoft

Job description

Job DescriptionWe are seeking an experienced SAP FSM Consultant with strong expertise in implementing and supporting SAP Field Service Management solutions. The ideal candidate will have hands-on experience in configuring, customizing, and integrating SAP FSM with backend ERP systems like S/4 HANA and ECC.

Roles & Responsibilities

• Implement and support SAP FSM solutions across full lifecycle projects.
• Configure, customize, and test FSM scenarios as per client requirements.
• Identify gaps, issues, and propose workarounds; prepare RICEFW documents, functional/technical designs, and test cases.
• Conduct workshops, demos, and presentations for clients.
• Perform SAP FSM system setup and administration tasks.
• Configure FSM functionalities including Resource Planner, Scheduling, Dispatching, Service Fulfillment, Time & Material Journal approval, Smart Forms, and Business Rules.
• Manage Crowd Service and foundational services like Auto Scheduling policies.
• Integrate SAP FSM with ERP systems using SAP FSM Connector and SAP CPI, design groovy scripts for CPI.
• Develop custom reports using Jaspersoft and handle custom developments and data replication.
• Support project phases: Requirement Gathering, Business Process Design, Configuration, Testing, Cutover, Training, Hypercare, and Enhancements.

Technical Requirement

• Minimum 2 to 5 years of SAP FSM implementation experience with at least 1 full lifecycle project.
• Proficiency in SAP FSM configuration, customization, and integration.
• Exposure to SAP CPI, groovy scripting, and Jaspersoft reporting.
• Knowledge of SAP CRM/C4C Service module and SAP S/4 HANA Service/Customer Service modules preferred.
• Familiarity with SSAM (SAP Service and Asset Manager) is an advantage.
• SAP FSM certification is desirable.

Additional Responsibility

• Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data
• Awareness of latest technologies and trends
• Logical thinking and problem-solving skills along with an ability to collaborate
• Ability to assess the current processes, identify improvement areas and suggest the technology solutions
• One or two industry domain knowledge

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.

We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Mysore and Hubli.

While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible.

Educational Requirement

Bachelor of Engineering

Preferred Skills

Technology->SAP Functional->SAP Field Service Management

Service Line

Enterprise Package Application Services